Katie Cleary Email & Phone Number

California, United States

● Provides high level administrative support to Founder/Director, executive leaders at 5 different schoolsplus team of 20 professionals, overseeing scheduling of 96+ internal and external meetings with groupsas large as 50.● Accurately prepare agendas for meetings between 20 professional volunteer mentors and 20 mentees.Take notes and provide excellent documentation and file organization for keeping informationconfidential● Promoted the MAGIC program, coordinating virtual meetings and logistics between 9 external middleand high schools and 50+ mentors to support 50+ adolescent girls from lower-income, people of colorand transgender and gender non-conforming with projects including reproductive health, undocumentedimmigrants and STEM● Assist program coordinator with managing application process: scheduling 140 interviews, extensivenote-taking, tracking interview rankings and providing transparent and timely communication withmentees and their parents while maintaining confidentiality and professionalism● Develop and manage regular communications with Board of 10, diverse staff at 9 schools, includingSTEM teachers and the executive team (principals) 50 mentors and 50 mentees with outstanding abilityto mitigate and resolve problems between mentors and mentees● Manage administrative duties and write applicant summaries and status reports for monthly BoardMeetings● Overseeing all logistics including scheduling, intense calendar management, coordinating technologyconsiderations in collaboration with school IT departments, recording post interviews to ensure eventshappen smoothly while thoroughly accounting for all logistical considerations and manage the end ofschool year presentation.● Utilize Salesforce to archive 14 years of presentations and interviews. Collect and consolidate annualprogram feedback for post mortem sessions

Boston, Massachusetts, United States

● Developed 20+ new Customer Experience Team members to encourage creative, guest-centric problemsolving; trained on company policies and procedures with one-on-one and group coaching.● Managed 500+ internal and external business partners to ensure operational excellence on Bluegroundproperties.● Collaborated with cross-functional teams to deliver world-class support and drive continuous processimprovements, such as automated assignments so coordinators could directly communicate with guests.

Worcester, Ma

● Acted as a liaison between landlords and tenants to enforce Housing and Urban Development (HUD)policies. Served as review for escalated recertifcation issues, and helped to make safe and affordablehousing available to low-income families.● Managed team of 12 program representatives who were responsible for resolving repayment issues andrecertification of 4,000+ Leased Housing participants● Created, streamlined and ran educational programs for landlords and tenants on housing and othercommunity resources including conducting twice-monthly briefings introducing new participants toHUD guidelines and program requirements

Worcester, Ma

● Managed team of full-time professionals and 80+ student employees to coordinate the assignment,billing, and reporting of all on-campus residential housing and support the strategic vision of the housingdepartment.● Developed and executed Residential Experience program for 600+ first-year students as well as anannual Community Leadership program.● Created and managed recruitment strategies; managed hiring and onboarding training for 48+ ResidentAssistants and 50+ Desk Assistants

Buffalo/Niagara, New York Area

● Selected, trained and evaluated 16 student employees and one graduate level employee, includingday to day supervision of expected employment responsibilities and a professional developmentplan.● Responsible for execution of Residential Curriculum, which included weekly one-on-onesupervisory meetings, community development plans, and reviewing goals/outcomes.● Served as a judicial administrator for residence hall, including facilitating charges for students,development of accountability measures, and follow up on growth and success, all of which wastracked through the Maxient computer system.● Responsible for responding to emergency and crisis situations through an on-call duty rotation,which included cooperative relationships with University Police, Counseling Center andResidential Life Staff, serving 2,100+ students.● Coordinated all aspects of event management utilizing eRezLife software including monitoring a$2,500 event planning budget.Received promotion in July 2015 with additional responsibilities● Responsible for general management of sophomore experience LEED Gold certified hall housing600 students, including collaborating with campus partners for living learning communities.● Managed annual building and property budget of over $1.3 million.● Supervised, developed usage and managed scheduling procedures for in house facility.● Ensured hiring, training and supervision for student employees and full time Office Manager.

Drinko Center For Excellence In Teaching And Learning

Work with students, faculty and Community Partners to develop and carry-out successful service-learning courses

Revamping the current Community Engagement Scholars program which includes:- gathering input from past Community Engagement Scholars- comparing Duquesne's program to other benchmark institutions- developing programs and reflection opportunities to cater to students' wants and needs in the program- developing a plan of action for implementation

Glenbeigh Alcohol and Drug Rehab Outpatient Centers,In Take Assistant Verified insurance benefits Performed initial patient interviewsAdministered drug screensManaged patient paper workProvided information under HIPAA guidelines

lead and organize a staff that runs two desks, schedule shifts, assist conference members with issues, handle emergency situations, run check-ins and check-outs of conference members, organize the facilitation of building operations

facilitate educational and diversity programs, build community, mediate roommate conflicts, council residents in need, conduct floor meetings, handle emergency situations, enforce Hall and University policies, lead hall staff in scheduling of duty nights, council staff members on conflicts that arise.

facilitate educational and diversity programs, build community, mediate roommate conflicts, council residents in need, conduct floor meetings, handle emergency situations, enforce Hall and University policies,

M.A. Student Affairs In Higher, Student Affairs In Higher Education

Broadcast Journalism, Political Science

Activities and Societies: Black Squirrel Radio DJ 2005-present Manchester/Fletcher Hall Council 2008-present Stopher/Johnson Hall Council.