Katie Cleary

Katie Cleary Email and Phone Number

Customer Support | Project Management | Non-Profit | Excels at fostering connections and solving imminent problems while allowing customers to feel seen, heard, and understood. @ GetMAGIC
san jose, california, united states
Katie Cleary's Location
Worcester, Massachusetts, United States, United States
Katie Cleary's Contact Details

Katie Cleary personal email

n/a

Katie Cleary phone numbers

About Katie Cleary

My super powers are integrity, loyalty, and creating a highly effective yet fun environment that promotes productivity and excellence for both team members and clients. I love being smart, silly, and kind and I won't apologize for that. I am quick on my feet and have a proven track record of handling everything from calendar management, scheduling, conflict negotiation and mediation between team members to managing immediate disasters such as flood and fire (and I mean an actual fire, not just lots of projects) with calmness, authority and a smile. I am a life-long learner who is passionate about podcasts, documentaries and reading. This provides me with the background and understanding to help people from a variety of backgrounds and walks of life. I'll always be an educator at heart who has moved into the #customerexperience realm. I am an extrovert who loves making connections and solving the problems that are in front of us, as well as ones we haven't even experienced yet. I have a strong work ethic and my Top 5 Strengths (#strengthsquest) are: Developer, Positivity, Input, Communication and Woo (winning others over).

Katie Cleary's Current Company Details
GetMAGIC

Getmagic

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Customer Support | Project Management | Non-Profit | Excels at fostering connections and solving imminent problems while allowing customers to feel seen, heard, and understood.
san jose, california, united states
Website:
getmagic.org
Employees:
6
Katie Cleary Work Experience Details
  • Getmagic
    Mentorship Program Manager
    Getmagic Sep 2022 - Present
    California, United States
    ● Provides high level administrative support to Founder/Director, executive leaders at 5 different schoolsplus team of 20 professionals, overseeing scheduling of 96+ internal and external meetings with groupsas large as 50.● Accurately prepare agendas for meetings between 20 professional volunteer mentors and 20 mentees.Take notes and provide excellent documentation and file organization for keeping informationconfidential● Promoted the MAGIC program, coordinating virtual meetings and logistics between 9 external middleand high schools and 50+ mentors to support 50+ adolescent girls from lower-income, people of colorand transgender and gender non-conforming with projects including reproductive health, undocumentedimmigrants and STEM● Assist program coordinator with managing application process: scheduling 140 interviews, extensivenote-taking, tracking interview rankings and providing transparent and timely communication withmentees and their parents while maintaining confidentiality and professionalism● Develop and manage regular communications with Board of 10, diverse staff at 9 schools, includingSTEM teachers and the executive team (principals) 50 mentors and 50 mentees with outstanding abilityto mitigate and resolve problems between mentors and mentees● Manage administrative duties and write applicant summaries and status reports for monthly BoardMeetings● Overseeing all logistics including scheduling, intense calendar management, coordinating technologyconsiderations in collaboration with school IT departments, recording post interviews to ensure eventshappen smoothly while thoroughly accounting for all logistical considerations and manage the end ofschool year presentation.● Utilize Salesforce to archive 14 years of presentations and interviews. Collect and consolidate annualprogram feedback for post mortem sessions
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  • Blueground
    Guest Services Coordinator
    Blueground Jan 2022 - Apr 2023
    Boston, Massachusetts, United States
    ● Developed 20+ new Customer Experience Team members to encourage creative, guest-centric problemsolving; trained on company policies and procedures with one-on-one and group coaching.● Managed 500+ internal and external business partners to ensure operational excellence on Bluegroundproperties.● Collaborated with cross-functional teams to deliver world-class support and drive continuous processimprovements, such as automated assignments so coordinators could directly communicate with guests.
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  • Worcester Housing Authority
    Program Manager, Leased Housing
    Worcester Housing Authority Oct 2019 - Dec 2021
    Worcester, Ma
    ● Acted as a liaison between landlords and tenants to enforce Housing and Urban Development (HUD)policies. Served as review for escalated recertifcation issues, and helped to make safe and affordablehousing available to low-income families.● Managed team of 12 program representatives who were responsible for resolving repayment issues andrecertification of 4,000+ Leased Housing participants● Created, streamlined and ran educational programs for landlords and tenants on housing and othercommunity resources including conducting twice-monthly briefings introducing new participants toHUD guidelines and program requirements
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  • Worcester State University
    Assistant Director, Residence Life And Housing
    Worcester State University Jul 2016 - Oct 2019
    Worcester, Ma
    ● Managed team of full-time professionals and 80+ student employees to coordinate the assignment,billing, and reporting of all on-campus residential housing and support the strategic vision of the housingdepartment.● Developed and executed Residential Experience program for 600+ first-year students as well as anannual Community Leadership program.● Created and managed recruitment strategies; managed hiring and onboarding training for 48+ ResidentAssistants and 50+ Desk Assistants
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  • University At Buffalo
    Residence Hall Director
    University At Buffalo Oct 2012 - Jun 2016
    Buffalo/Niagara, New York Area
    ● Selected, trained and evaluated 16 student employees and one graduate level employee, includingday to day supervision of expected employment responsibilities and a professional developmentplan.● Responsible for execution of Residential Curriculum, which included weekly one-on-onesupervisory meetings, community development plans, and reviewing goals/outcomes.● Served as a judicial administrator for residence hall, including facilitating charges for students,development of accountability measures, and follow up on growth and success, all of which wastracked through the Maxient computer system.● Responsible for responding to emergency and crisis situations through an on-call duty rotation,which included cooperative relationships with University Police, Counseling Center andResidential Life Staff, serving 2,100+ students.● Coordinated all aspects of event management utilizing eRezLife software including monitoring a$2,500 event planning budget.Received promotion in July 2015 with additional responsibilities● Responsible for general management of sophomore experience LEED Gold certified hall housing600 students, including collaborating with campus partners for living learning communities.● Managed annual building and property budget of over $1.3 million.● Supervised, developed usage and managed scheduling procedures for in house facility.● Ensured hiring, training and supervision for student employees and full time Office Manager.
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  • Westminster College (Pa)
    Intern
    Westminster College (Pa) Oct 2011 - May 2012
    Drinko Center For Excellence In Teaching And Learning
    Work with students, faculty and Community Partners to develop and carry-out successful service-learning courses
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  • Slippery Rock University
    Graduate In Residence
    Slippery Rock University Aug 2010 - May 2012
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  • Duquesne University
    Office Of Service-Learning, Intern
    Duquesne University May 2011 - Jul 2011
    Revamping the current Community Engagement Scholars program which includes:- gathering input from past Community Engagement Scholars- comparing Duquesne's program to other benchmark institutions- developing programs and reflection opportunities to cater to students' wants and needs in the program- developing a plan of action for implementation
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  • Glenbeigh Hospital
    In-Take Assistant
    Glenbeigh Hospital Dec 2009 - Aug 2010
    Glenbeigh Alcohol and Drug Rehab Outpatient Centers,In Take Assistant Verified insurance benefits Performed initial patient interviewsAdministered drug screensManaged patient paper workProvided information under HIPAA guidelines
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  • Kent State University
    Senior Summer Conference Assistant
    Kent State University May 2008 - Aug 2009
    lead and organize a staff that runs two desks, schedule shifts, assist conference members with issues, handle emergency situations, run check-ins and check-outs of conference members, organize the facilitation of building operations
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  • Kent State University
    Senior Resident Assistant
    Kent State University May 2008 - May 2009
    facilitate educational and diversity programs, build community, mediate roommate conflicts, council residents in need, conduct floor meetings, handle emergency situations, enforce Hall and University policies, lead hall staff in scheduling of duty nights, council staff members on conflicts that arise.
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  • Kent State University
    Resident Assistant
    Kent State University Aug 2006 - May 2008
    facilitate educational and diversity programs, build community, mediate roommate conflicts, council residents in need, conduct floor meetings, handle emergency situations, enforce Hall and University policies,
    View

Katie Cleary Skills

Public Speaking Event Planning Student Development Higher Education Community Outreach Student Affairs Program Development Research

Katie Cleary Education Details

Frequently Asked Questions about Katie Cleary

What company does Katie Cleary work for?

Katie Cleary works for Getmagic

What is Katie Cleary's role at the current company?

Katie Cleary's current role is Customer Support | Project Management | Non-Profit | Excels at fostering connections and solving imminent problems while allowing customers to feel seen, heard, and understood..

What is Katie Cleary's email address?

Katie Cleary's email address is cl****@****ing.com

What is Katie Cleary's direct phone number?

Katie Cleary's direct phone number is +121625*****

What schools did Katie Cleary attend?

Katie Cleary attended Slippery Rock University Of Pennsylvania, Kent State University.

What are some of Katie Cleary's interests?

Katie Cleary has interest in Podcasts, Laughing, Politics, Blogs, Reading, Television And Movies, Going Green.

What skills is Katie Cleary known for?

Katie Cleary has skills like Public Speaking, Event Planning, Student Development, Higher Education, Community Outreach, Student Affairs, Program Development, Research.

Who are Katie Cleary's colleagues?

Katie Cleary's colleagues are Wendy Hernandez.

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