Katie Diamond Email & Phone Number

Indianapolis, In, Us

Remote

- Manage the nonprofit’s communications: internal/external messaging, email campaigns, newsletters, and write promotional copy- Utilize tech writing skills to create data breakdowns/presentations for stakeholders and process documents for the Board- Apply for grants; wrote an application for an educational series where 160 nonprofits were invited to apply and 15 were accepted - we were one of those 15- Team lead for two public policy committees - the biggest initiative in MICAP's history- Created MICAP's new WordPress site; regularly update the site

Indiana

- Update the WordPress site- Create Communications/public-facing copy- Volunteer for the campaignIt was an honor to work with such an inspiring candidate and an extremely dedicated and knowledgeable team that was an absolute force of nature.

Fishers, Indiana, United States

- Specifically joined for the Cafe's March 2023 Grand Opening- Supported the nonprofit's Director and Assistant Director in PR, Comms, volunteer coordination, and organizational needs- Wrote PR materials that garnered attention from regional PBS, ABC, NBC affiliates, and front-page coverage in local newspapers. The regional NBC hosted a segment that night - and the line of attendees was out the door

Indiana, United States

- Strategized directly with the U.S. Congressional candidate- Managed the campaign's Comms/PR/outreach- Recruited and organized volunteers; led regular staff and volunteer meetings

Remote/Ohio

Junior Technical Analyst (Contract):06/2022-08/2022- Implemented business processes; technical writing work- Took the initiative to create a program that automated an arduous, manual process with a team member; saved hours of processing time.- Created Jira stories and updated cards.- Utilized internal, technical writing communications skillsJunior Software Performance Engineer (Contract):01/2022-06/2022- Created in-depth, easy-to-follow software documentation for a technical audience for Nationwide-specific software.- Annotated Python code/updated the internal wiki using Markdown.- Monitored the performance of Nationwide applications

Remote

Tutored dev students on essential software programming concepts.

• Created a new site for this client -- improved accessibility and readability on desktop and mobile• Utilized technical writing skills/internal communications skills

Indiana, United States

- Phone banked -- outreach to constituents; provided voting information, educated voters about the U.S. Congressional candidate's platform - Assisted team in reaching phone banking goals

Remote

- Wrote articles about life/health insurance and compared those industries- Reviewed and edited copy for the website, rewrote existing articles; tailored SEO keywords

Chicago, Il

- Wrote technical/software process documentation, help guides, FAQs - Documented product issues, completed QA (quality assurance) for events/webinars- Developed documentation for product bugs- Collaborated with Subject Matter Experts (SMEs) in the QA/software engineering departments- Trained external and internal clients on the webinar/online event technology; engineered webinars; utilized Zendesk- Utilized self-taught HTML and CSS knowledge to correct website/event layouts, help desk documents- Tracked internal and external helpdesk tickets (ZenDesk)

Chicago, Illinois, United States

- Managed projects with Fortune 500 clients, including McKesson, Box, General Electric, VMWare, P&G, and Adobe- Led external and internal client meetings, tracked deliverables, budgeted hours

Flossmoor, Il

Financial Services Assistant duties:- Processed and handled tax returns, financial statements, and bank statements- Bookkeeping duties; utilized QuickBooksExecutive Assistant duties:- Organized client financial data using Salesforce- Set up/managed the company's social media- Organized the CEO's schedule- Office organization/coordinating filing system

Schererville, Indiana

- Coordinated and assisted the librarians and patrons; organized/shelved items

Bloomington, Indiana

- Facilitated the workflow of clients moving through publishing- Acted as the liaison between clients and the design team- Managed timelines, action items, deadlines, and deliverables with a large roster of clients- Confirmed that clients' work was permissible within the Author Solutions imprint standards and copyright regulations- Utilized Salesforce to track timelines, production updates, client communications

Bloomington, Indiana, United States

• Promoted events• Coordinated ushers and teams, greeted patrons.• Recorded data for accounting needs

Bloomington, Indiana Area

• Handled daily office communication and responded to membership inquiries.• Digitized the office’s records.• Managed event logistics.• Facilitated communication among leadership committees.

Bloomington, Indiana, United States

- Server/bartender/retail- Customer-focused, friendly, team player

Bloomington, Indiana

- Volunteer event planning committee member for the annual media and educational conference, Multivisions, hosted by the IU Telecommunications department- Organized panelists, guest speakers, alumni attendance, administrative details- Acted as a point of contact on the day of the event

Bloomington, Indiana

May 2012, May 2013:- Produced two short films- 2012 short film screened at Cannes, nationally with the US, and won Indiana University awards: #1 Festival Selection, Best Cinematography- 2013 short film won Indiana University awards: Top Selection- Handled scheduling, logistics, and coordinated cast and crewOctober 2012:• Coordinator/consultant for a feature film shot in Bloomington, IN• Handled scheduling, logistics, streamlined processes

Bloomington, Indiana

• Production Assistant (PA) for the full-length documentary "The Spirit of Brown County" that aired on WTIU (a PBS member station) in October 2012. • Acquired images, photographs, and cleared items' intellectual property rights.• Assisted in all phases of video production.• Transcribed interviews

Bloomington, Indiana, United States

• Provided support (emotionally and academically) and nurtured a healthy environment to 50+ student residents.• Created educational programs and monthly bulletin boards for the residents.• Conducted wellness checks for students and daily/weekly "rounds" - when you check on the full residence hall in nightly shifts.• On-call for support and assistance, resolved residential conflicts, and responded promptly to emergencies.• Provided information to residents and visitors by working at the front desk in the main residence hall.

Web Application Development Certificate, It/Software Development

Graduated Magna Cum Laude

Bachelor Of Arts - Ba, Telecommunications (Communications)

Activities and Societies: Produced various student film projects; Volunteer work with Middle Way House; Resident Assistant duties.