Katie Stevens Email & Phone Number

Toronto, Ontario, Canada

Focused on Marriott’s Managed Toronto luxury propertiesProvide analytics support across the Toronto market for the Canadian region

Mississauga, Ontario

Reported to the President, provided internal/external communications support and project managed initiatives for Marriott Canada’s entire leadership team including: planning and executing national conferences; led corporate social responsibility efforts and strategy for Marriott hotels in Canada; implemented national social impact/talent acquisition initiative in late 2018 which engaged 50+ youth and committed to hiring 50% of program “graduates” (discontinued as a result of the pandemic)Served as Canada’s liaison to corporate HQ Communications teams, providing perspective and direction on Canadian hotelsCollaborated with diverse groups (executive leadership, hotel leadership, owners/franchisees, advisory boards, external vendors) to drive progress and results

Mississauga, Ontario

Integration support for launch of the reorganized Sales and Revenue Management disciplines – led planning of cross-Canada town halls, developed communications, and facilitated webinarsReporting and research analysis, results used for progress updates and to aid with business planning Project management and communications support of Marriott Canada business objectives

Toronto, Canada Area

Supported three executives on the Canadian Leadership team, as well as extended departments in Technology, Sales, Marketing, and Revenue ManagementResponsible for project work for Canadian Leadership TeamCoordination of Delta Hotels transition deliverables, member of the conversion team of Delta’s intranet content to the Marriott platform

Toronto, Canada Area

(Marriott acquired Delta Hotels and Resorts in April 2015)Assisted in launches/maintenance of departmental initiatives for corporate Senior Operations leadership in Food and Beverage, Rooms, Purchasing, and Brand PerformanceDeveloped Delta’s quality assurance hotel inspection reports and action plans, resulting in comprehensive strategies for capital improvements from all hotels; received recognition from SVP, Operations for workCreated content, managed implementation, and provided training for the company’s first digital in-room television directories Taskforce support for new openings

Toronto, Canada Area

Supported efforts of the Sales team by planning special events, conducting site tours, proposal and contract fulfillment, and arranging necessary requirements for daily functions being hosted at the hotelParticipated in Manager on Duty shifts to ensure excellent customer service and effective problem resolution

Toronto, Canada Area

Researched best practices of competitor brands in the global luxury residential sector and delivered recommendations to corporate Marketing to inform hotel positioning

Honours Bachelor Of Arts, Communication Studies, Minor In German

Program stressed effective communication strategies, critical thinking, media literacy, and presentation skills Member of the Golden Key.

Postgraduate Certificate, Marketing Management

Courses included Marketing Leadership, Direct Marketing, Professional Selling

Hotel Real Estate Investments And Asset Management Certificate