Katie Felton Email & Phone Number

Austin, Texas, United States

- Provided direct support to students with diverse special needs, implementing Individualized Education - Plans (IEPs) and adapting teaching strategies.- Collaborated with teachers to create inclusive learning environments and developed vocational skills for students' successful community integration. - Utilized behavior management techniques and maintained communication with parents regarding student progress. - Participated in professional development to enhance special education knowledge.

Austin, Texas, United States

- Managed a team of 35 supervisors overseeing 245 call-center employees. Supervised AI implementation in restaurant franchises, from information collection to agent coaching. - Reported on workforce management costs, operational efficiency, agent performance, and KPIs to executives. - Created operational standards and educated account managers on new processes for offshore partners.- Mentored internal team members for improved communication and growth.

Austin, Texas, United States

- Supervised 2 offshore teams with $1.7 million in contracts. - Managed a team of 11 supervisors responsible for 130 employees. - Oversaw the lifecycle of new projects from conception to quality analysis. - Collaborated with executives on cost savings, efficiency gains, and challenges. - Implemented training on offshore work standards and educated on business strategy. Provided career growth assistance to team members.

Austin, Texas, United States

- Managed complete operations of an offshore team, including budget and staffing. - Identified efficiency gains and removed 5 outdated workstreams for a $1 million contract. - Created and presented a process for offshoring projects to internal teams. - Oversaw the RFP process to audit the offshore team.

Austin, Texas Area

- Managed day-to-day processes of an offshore team. - Coordinated cross-functionally to implement 3 new workstreams. - Spearheaded reviewing coupon content and collaborated on introducing a new Quality Assessment tool.- Handled process changes and content questions.

Austin, Texas

- Generated over $1 million in revenue by motivating clients. - Achieved a 100% success rate in completing 150+ promotional campaigns monthly. - Coordinated with major retailers, creating customized marketing solutions. - Improved campaigns' efficiency and customer experience through A/B testing and analysis. - Executed internal marketing programs for employee engagement.

Greater New York City Area

- Completed 140 projects per month with $75K revenue, achieving sales and service KPIs. - Achieved 93% customer satisfaction through project and client management. - Managed relationships with high-profile accounts. - Collaborated with accounts, designers, and vendors on pricing and design.

Irvine, Ca

- Grew online presence by 400% in one month through an integrated social media campaign. - Developed new value propositions for enhanced exposure and brand recognition. - Collaborated on pricing and design with accounts, designers, and vendors.

Bs, Advertising

Bachelor'S Degree, General Studies, Spring Semester Sophomore Year

Circumnavigated the globe Spring Semester in 2009 visiting 12 countries in total. Semester at Sea creates applied learning to study abroad.