Katie Fryer Email & Phone Number

London, Gb

London, England, United Kingdom

As a Country Specialist, I create and sell personalised trips for Audley Travel clients while providing exceptional service. I oversee the complete sales and service cycle, acting as the main point of contact from initial inquiry to return, ensuring a smooth experience throughout. My responsibilities include:•Developing and Maintaining Strong Client Relationships:Engaging in conversations with clients (inc HNWs) to understand their travel preferences and interests. Building long-term relationships that foster trust and encourage repeat business through outstanding service.•Designing and Curating Custom Travel Itineraries:Using destination expertise to create tailored, high-quality itineraries that align with clients’ interests. Selecting flights, accommodations, and excursions to ensure a memorable journey.•Converting Inquiries into Bookings with Strategic Sales Techniques:Applying effective sales techniques and clear communication to convert inquiries into bookings. Identifying upsell opportunities and promoting preferred products to enhance the travel package and increase revenue.•Acting as Primary Contact for Clients Throughout the Travel Process:Serving as the main point of contact from inquiry to return, managing all communication. Ensuring smooth interactions, anticipating needs, and resolving issues promptly to maximise satisfaction.•Coordinating with Ground Handling Agents and Suppliers:Maintaining relationships with ground handling agents and suppliers to ensure a high-quality experience. Communicating effectively to align travel components with clients’ expectations. Managing trip costings.•Efficiently Resolving Support Tickets via Audley Helpdesk:Managing client inquiries through Audley Helpdesk, prioritising support tickets for timely responses. •Using Galileo Travel Reservation Software:Utilising Galileo Travel Reservation Software to streamline bookings and manage reservations while ensuring accuracy to minimise errors.

London Borough Of Lambeth, England, United Kingdom

In this role, I spearheaded safeguarding initiatives across 13 specialist teams, focusing on child protection consultation and advice. My key responsibilities included:• Leading the formulation and implementation of action plans and recommendations arising from Serious Case Reviews and investigations.• Supervising case work across teams and contributing to the clinical performance evaluations of team members.• Implementing new service protocols based on experience, audit findings, and development insights.

St Thomas Hospital

As a team leader, I played a pivotal role in mental health management within the A&E and inpatient wards, offering consultation and support to medical professionals involved in patient care. My responsibilities encompassed:• Developing and delivering training programs to enhance the skills of acute hospital staff in mental health awareness and risk factor identification.• Collaborating closely with various groups, including hospital staff and community-based teams, to facilitate effective treatment in A&E.• Conducting regular audits and writing extensive reports to evaluate and improve service delivery.

Northampton, England, United Kingdom

In this role, I focused on comprehensive mental health and risk assessments within the criminal justice system, identifying and diverting individuals with mental health issues, learning disabilities, and other vulnerabilities to appropriate services. Key responsibilities included:• Conducting detailed risk assessments using specialized tools designed for high-risk offenders.• Collaborating with multiple agencies to provide feedback and recommendations through detailed reports.• Leading mental health training and awareness sessions for police, probation officers, and judiciary service personnel.

Northampton, England, United Kingdom

In this role, I spearheaded comprehensive mental health and risk assessments, focusing on minimizing emergency department admissions by facilitating effective discharges. My responsibilities encompassed:• Conducted mental health and risk assessments to streamline patient discharges and reduce emergency department admissions, while also developing staff training on mental health awareness.• Managed service autonomously during off-hours, fostering collaborations with community teams and emergency services, and spearheading safeguarding initiatives for both adults and children.• Established therapeutic relationships with patients and professionals, leading multidisciplinary meetings and advising medical staff on complex case management and medication contraindications.

Northampton, England, United Kingdom

• Conducted initial screening and comprehensive mental health assessments for individuals within the criminal justice system, recommending appropriate interventions or diversions based on identified mental health issues, substance abuse problems, or vulnerabilities.• Offered support and monitoring for service users facing potential stress triggers due to delayed charge bail hearings, effectively preventing mental health crises and coordinating necessary interventions with relevant teams or facilitating psychiatric admissions.• Collaborated extensively with multi-agency teams, including legal professionals and healthcare providers, to facilitate comprehensive support for clients, including crafting court reports and recommendations for sentencing options focused on rehabilitation and treatment.

St Mary'S Hospital, Paddington, London

• Conducted comprehensive mental health and risk assessments in various hospital wards, including emergency and maternity, facilitating timely referrals to appropriate services and spearheading safeguarding referrals and capacity assessments.• Managed the service autonomously during off-hours, coordinating with consultants and managers as needed, and effectively prioritized and delegated referrals to ensure seamless operations and prevent breaches in the A&E department.• Established strong therapeutic relationships with patients and professionals through effective communication, offering guidance and support for complex cases, including those with chronic mental health issues and those detained under section 136, while also leading mental health awareness sessions for medical staff to enhance patient care.

Northampton, United Kingdom

Bachelor Of Science (Bsc), Psychiatric/Mental Health Nurse/Nursing

Sport & Exercise Science Diploma