Katie G. Email & Phone Number

Cincinnati, Ohio, United States

In this role I will have a strong focus on process improvement and change management. Skilled in supporting the CX Project Management Organization through business analyst work, developing business requirements, and authoring supporting materials to drive operational excellence and enhance the overall customer experience.

Cincinnati, Ohio, United States

- Support an organization of ~1,400 people to drive the Paycor and Customer Experience (CX) strategy, mission and culture by executing on several communication and engagement programs.- Created an interactive PDF resource to map out the structure of the Customer Experience organization and provide details on the 70+ teams such as a team’s function.

Cincinnati, Ohio, United States

- Transition strategy from concepts into execution, ensuring clarity and results across the Implementation organization. - Ensure projects deliver business outcomes within budget and time parameters. - Partner with the Implementation leadership team to define projects including scope, goals and objectives, teams, deliverables, milestones and activities.

Cincinnati Area, KY

- Own and maintain Manager, Project Manager, and role based operational dashboards and reports within SFDC.- Partner with cross-functional, internal stakeholders in developing tools and process for all associates to be able to propose new business solutions or processes.- Participate in departmental Governance Committee to review proposed new or alternate.

Cincinnati, Ohio, United States

- Coach less experienced associates in resolving complex customer service issues and take a primary role in the on-boarding and integration of new associates including review of training, procedures and other benchmarks.- Act as an escalation point for customers and associates.- Support the leadership team in determining the readiness of newly hired.

Cincinnati Area, KY

- Coordinate the transition of new clients from their existing human capital management software to a specific module (Payroll, Time, HR) within Paycor’s application suite; utilize effective client service and change management practices to ensure a smooth conversion. - Serve as the subject matter expert and advocate for the assigned module; ensure set up.

Cincinnati, Ohio Area

- Ensure company operates within Federal and State laws and regulations in an effort to protect company branding within the third party collections industry, share holders, as well as consumers.- Involved in the entire life span of a Client contract from the bid proposal phase, to the contract drafting stage, to insurance and bond procurement, to becoming.

• Pioneered the development of reference and training materials for a new and exponentially growing loan servicing line of business which is used on a company wide level.
• Developed, presented and trained on new processes both internally and to company clients.
• Coordinated executive level conference calls with clients as well as draft meeting agendas and minutes.
• Documented and tracked all outstanding client issues as well as internal projects to accelerate resolution.
• Generated and tracked daily, weekly, and monthly production reports for company clients.
• Strategized with management on most efficient ways to service company clients.

Undecided

Marketing Management