Katie Wood Email & Phone Number

Ravensthorpe

Leeds, United Kingdom

As the director of the company I was in charge of the whole company, from the day to day stuff to the really big picture problems! The one held accountable when things go right & also when they go wrong. Some of the duties include: - Business planning - Appropriate Administration, budgeting, monitoring, reporting, communication and liaison- Design training courses and programmes necessary to meet training needs, or manage this activity via external provider(s).-… Show more As the director of the company I was in charge of the whole company, from the day to day stuff to the really big picture problems! The one held accountable when things go right & also when they go wrong. Some of the duties include: - Business planning - Appropriate Administration, budgeting, monitoring, reporting, communication and liaison- Design training courses and programmes necessary to meet training needs, or manage this activity via external provider(s).- Ensure all training activities and materials meet with relevant organisational and statutory policies, including health and safety, employment and equality laws.- New product development planning and management- Marketing and advertising and promotion planning - to agreed budgets, sales volumes, values, product mix and timescales.- Maintain and develop existing and new customers through appropriate propositions and ethical sales methods, and relevant internal liaison, to optimise quality of service, business growth, and customer and satisfaction.- Communicate, liaise, and negotiate internally and externally using appropriate methods to facilitate the development of profitable business and sustainable relationships.- Produce organisational strategy and plans to meet training and development needs for clients, and manage training delivery, measurement and follow-up as necessary.- Recruiting and managing staff - train, evaluate, motivate, delegate and monitor their activities.- Carry out market research, competitor and customer surveys.- Adhere to health and safety policy, and other requirements relating to care of equipment.- Surveillance and reporting on health and safety practices and systems. Show less

Broughton Hall Business Park, Skipton

I manage the day to day tasks within the office and all staff members, Improve the operational systems, processes and policies. Play a significant role in long-term planning, with the view to delivering operational excellence. Ensure that appropriate standards of conduct are established and complied with. Develop individual assessors/staff knowledge, also deliver all aspects of the HR function with respect to recruitment, training, review, personal development, performance monitoring… Show more I manage the day to day tasks within the office and all staff members, Improve the operational systems, processes and policies. Play a significant role in long-term planning, with the view to delivering operational excellence. Ensure that appropriate standards of conduct are established and complied with. Develop individual assessors/staff knowledge, also deliver all aspects of the HR function with respect to recruitment, training, review, personal development, performance monitoring and team building. I coordinate and develop the company training services, other support areas and duties include: - Manage Assessor Calendars - Appointment arranging- Take internal calls / Relationship building with external clients and potential clients - Market Research, Research on existing and new clients- Create potential Advertising packages for Press and digital purposes- Business Development at all levels- Internal IT Support / Software Administrator and developer Show less

Keighley

Generate, analyse and present information for key operational and business activities for the Operations & Marketing Divisions and to provide relevant, accurate and timely business management information. Through a thorough understanding of business processes and operations to identify information needs and provide senior management with a visible means to monitor and control operations through regular updates, schedules and dashboard presentations.Establish and develop best practices… Show more Generate, analyse and present information for key operational and business activities for the Operations & Marketing Divisions and to provide relevant, accurate and timely business management information. Through a thorough understanding of business processes and operations to identify information needs and provide senior management with a visible means to monitor and control operations through regular updates, schedules and dashboard presentations.Establish and develop best practices in the presentation and delivery of management information and to identify and implement the most appropriate means to manage information.I liaised with both technical and non-technical professionals to develop advanced reporting, analysis and presentation using Excel, SQL and SSRS, as well as a number of other technologies. I also played a key part of the full development lifecycle, from gathering and scoping requirements through to development and distribution. Some other duties include: - Manage data extraction from the numerous systems to support the delivery of a weekly Management Information Pack- Specification of new graphs / data queries to support risk and progress tracking- Generate and maintain a model of effort required to process firm authorisations based on current data / demand- Manage liaison at a working level with external suppliers providing data services- Respond to Ad-Hoc data queries from Managing Director- Help to identify any emerging issues based upon the interpretation of the data collected and escalate to management along with potential mitigating actions.- Main contact for End User Training on all internal systems inc Call Centre Dialler & Mitel 5000 - Implementation & management of Call Centre Dialler - collation of data (sourced or generated form internal systems), generation of campaigns, user management & monitoring Show less

Keighley

Oversaw the steady running of the day-to-day operations of the office. The role involved assigning and relegating secretarial and clerical functions, ensuring that no staff members were overloaded with work, keeping track of absences and expenses and disciplining staff.I was the Administrator for the ACT Database in place - building the system, amending layouts, user management, reporting building, licencing & end user training. Responsible for setting up new users on the… Show more Oversaw the steady running of the day-to-day operations of the office. The role involved assigning and relegating secretarial and clerical functions, ensuring that no staff members were overloaded with work, keeping track of absences and expenses and disciplining staff.I was the Administrator for the ACT Database in place - building the system, amending layouts, user management, reporting building, licencing & end user training. Responsible for setting up new users on the company server & management of company dataOther duties included: - Address employee and/or customer issues- Formulate and implement various management decisions- Implement company policies- Provide mediums for increased staff productivity- Work along with Directors & other management staff- Conduct meetings, staff reviews, training and conferences- Prepare, analysis, and revise financial, organisational and administrative reports- Presentation of financial, organisational and administrative reports to the Managing Director- Source, train, manage and monitor all new employees.- Responsible for management of company websites & telephone system Show less

Leeds, United Kingdom

My main role was to understand insolvency and bankruptcy whilst voting on the outcomes of Creditor Meetings. My role involved data input and decision making whilst under strict guidelines. I worked within a team and offered support and assistance to all new starters within the team.

Leeds, United Kingdom

Handling high level complaints on behalf of the CEO & SEO. Building & Maintaining internal & external relationships, corresponding with clients & internal staff. Providing support to Complaint Review Team & other areas of the business.

A Level'S - Geography, Sociology | Avce Travel & Tourism | Nvq First Aid

Activities and Societies: Support Team for Year 9 new starters, Ladies Football Team, ICT Group 11 GCSE'S

Sports And Exercise, Health & Safety Diploma

Activities and Societies: Training / Coaching Groups First Aid Training & Development