Katie Leforce Email & Phone Number

New York, NY, US

New York, New York, United States

New York, New York, United States

New York, New York, United States

• Arrange tours and visits for small groups from various institutions, planned to the minute - including driving times, meals and menus, and private openings
• Simultaneously overseeing an average of 20 trips, as well as various special projects
• Ran 14 separate tours between May 2019 and January 2020, with a profit margin average of 30% (10%above target)
• Manage ongoing tours from home office, addressing and solving any unforeseen issues
• Negotiating for future projects, as well as to increase trip profit by reviewing contracts and finding areas to save money, such as getting lowered or free room rates for staff
• Run and analyze various reports for the team, including reports used to review trip profits

New York, New York, United States

• Oversaw and ran firmwide transition of accounting systems; set up Quickbooks from scratch, includingnew chart of accounts, and a new way to review trip profits
• Account for credits given to travelers during the Covid postponements and cancellations for them to use on trips in the future, as well as to which trips those credits were originally paid
• Presented quarterly financial reports to Board of Directors to give them a snapshot of how the company was performing during the pandemic, and led discussions to determine additional cost savingopportunities through.

New York, New York, United States

Greater New York City Area

Greater New York City Area

Greater New York City Area

Knoxville, Tennessee Area

Built strong communication skills, in person and over the phone by communicating to patients about bills and reasons money was owedNavigated stressful and delicate situations with care by keeping calm with frustrated patients and assisting overwhelmed coworkersManaged and processed confidential patient files properlyGained insight into billing.

Asheville, NC

Summer jobDeveloped skills such as time management, flexibility and conflict resolutionOrganized camp operations such as scheduling and evaluating staffOversaw staff training in a variety of important subjects, such as safety and transportationDirected daily meetings with head staff Managed communication campers and staff, ages 6-25

Oak Ridge, TN

Served as first point of contact to patients in three doctor medical practiceAnswered questions and scheduled appointments in person and over phoneRaised customer service levels through listening and addressing issuesProficient in NextGen software - used to schedule patient appointments and keep up with billing

Master'S Degree, Tourism Management

Bachelor’S Degree, Language And World Business

Concentrations in Hispanic Studies and International Business

Study Abroad

Study abroad program at the time through the University of Virginia, now through Colorado State University. Traveled to 11 countries and.

Education record