AeroLeads people directory · profile
Katie Rich Email & Phone Number
Chief Customer Officer
at
KODIF
1 work email found
@appdome.com
3 phones found area 855, 888, and 415
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
Chief Customer Officer
Location
San Francisco, California, United States
Company size
Who is Katie Rich? Overview
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Quick answer
Katie Rich is listed as Chief Customer Officer at KODIF, a with 42 employees, based in San Francisco, California, United States. AeroLeads shows a work email signal at appdome.com, phone signal with area code 855, 888, 415, and a matched LinkedIn profile for Katie Rich.
Katie Rich previously worked as Advisor at Kodif and Vice President, Customer Delivery at Appdome. Katie Rich holds Bachelor'S Of Science, Photography from Drexel University.
Company email context
Email format at KODIF
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{first}@appdome.com
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AeroLeads found 1 current-domain work email signal for Katie Rich. Compare company email patterns before reaching out.
Profile bio
About Katie Rich
When I was about 6 years old, I watched the original version of the movie Cheaper by the Dozen. It's based on a true story of Frank & Lillian Gilbreth, a couple who were both Efficiency Experts in the early 1900s and had 12 kids. Even at that age, I felt this was my calling - efficiency expert. My parents thought I was crazy as I started timing everything and training my family to do things better. As I got older, I didn't know where to place this passion. It seemed a dying field with industrial robotics and computers. And then I accidentally ended up in operations, it validated that my passions were problem solving and logistics. This lead to my eventual role at LesConcierges in Program Management. There, I met a trusted mentor that helped me shape that passion into a successful and rewarding career in Operations and Customer Experience. Refining the gears that are running the larger machine, I find beauty in simplification and peace in organization. I take great pride in providing the type of mentorship that I have been lucky enough to have in my career and enjoy the duties of leadership - regardless of whether it is to direct reports or to other teams and colleagues in the organization. These drivers have led to me to my experience in Project Management, Team Management, Customer Support, Customer Experience Design, Account Management - constantly working in many directions at once and constantly driving toward that ultimate goal no matter what - clean/simple processes, most effective means to the most productive end, providing the most value to our customers in the easiest way possible.
Listed skills include Training, Leadership, Management, Customer Satisfaction, and 37 others.
Current workplace
Katie Rich's current company
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Kodif
11 roles
Katie Rich work experience
A career timeline built from the work history available for this profile.
Advisor
Current
Aug 2024 - Present
Vice President, Customer Delivery
Current
Apr 2023 - Present
Vice President Customer Operations
Led 4 post sale operations teams responsible for reducing friction & driving product adoption for Mid Market to Large Enterprise customers throughout the entire customer journey. Ensuring quick time to value and deepening use cases/adoption• Customer Onboarding Delivered high-touch, low touch & digital onboarding programs across complex customer use cases and multiple data integrations for Mid Market to Large Enterprise customers.• Customer Success Engineering Delivered high touch & at scale data integration support from implementation and throughout the journey, transforming the CSE org into a value add service• Customer Enablement & TrainingDelivered customer training & enablement via technology & at scale for 100K+ end users • Product SupportOversaw Global multi-channel Tier 1 & Tier 2 Product Support Engineers
Jul 2022 - Jan 2023
Head Of Product Experts Group
Directly responsible for scaling and managing teams executing Mid Market to Enterprise customer implementations and onboarding, including multiple data sources and complex use cases. Building standardized and customized models for faster time to value, including self-service, 1:many, and high touch project-based approaches to meet the needs of all of our customer segments.Oversee delivery of technical Professional Services engagements from scoping and SOW to successful and on-time delivery by a team of Support Engineers.
Jan 2020 - Jul 2022
Senior Director Of Global Support
Overseeing Global Tier 1 & Tier 2 Product Support at Totango, a Saas customer success platform that helps recurring revenue businesses simplify the complexities of customer success by connecting the dots of customer data, actively monitoring customer health changes, and driving proactive engagements. Scaling support team to manage SMB to Enterprise customers across multiple global locations. Working closely with Product and Engineering to improve the quality of customer experience with every sprint.
Nov 2018 - Jan 2020
Director, Customer Operations
2Nd Address
Director, Customer Operations for online and mobile marketplace for longer term furnished corporate housing; overseeing all activities related to customer operations funnel; working closely with product, engineering, supply and data teams to identify solutions to key areas of improvement. Including direct management and accountability for:• Customer Care - supporting all "in unit" inquiries for both Guests and Hosts• Host Support - supporting all Host inquiries in regards to creating and managing property listings• Corporate Account Management - supporting our top tier corporate booking accounts, from search assistance, to lease execution, to in unit support for occupants• Reservation Support - supporting all Guest and Host inquiries pre-lease, ensuring a smooth a reservation process and maximum signed leases
Aug 2016 - Nov 2018
Director, Customer Operations
Director, Customer Operations for online and mobile marketplace connecting passengers to limousine and private car services worldwide.• Direct and manage all operational activities related to pre-ride resolution for reservations that are not confirmed. • Responsible for bringing our affiliate partners into 100% compliance with regards to insurance, permit and tax documentation• Oversee customer support team and activities, ensuring we capture and respond to customer feedback; driving improvements to reduce negative feedback and disputes, and to achieve a 90% overall customer satisfaction rating.
Apr 2014 - Apr 2016
Sr. Program Manager - Service Integration & Service Delivery
Transformational Team Leader and employee advocate managing up to 30 direct reports, including both agents and management Customer - Centric Account Manager, driving incremental growth in assigned client base, both domestic and international Experienced Project Manager, delivering on company-wide projects with internal and external stakeholders of all levelsDetailed Operational Manager, directing all activities to ensure success of team and assigned accounts
Jan 2009 - Feb 2014
Concierge & Team Lead
Team Leader, liaising between clients, concierge team and other internal departments to deliver on client objectives and ensure quality customer experience• Redefined Team Lead role through increased ownership and by assisting in hiring, training and onboarding future lead positions• Developed Team Lead role into Program Lead role within 10 monthsConcierge Extraordinaire, delivering high touch concierge service to customers requesting assistance with complex travel, fine dining, event tickets and other lifestyle services • Delivered highest quality service, achieving maximum bonus potential each quarter• Role model and pioneer for ‘on call’ fulfillment of complex travel requests• Promoted to Team Lead role within 8 months
Mar 2007 - Jan 2009
Sales Associate
Sf Black & White Gallery
• Managed printed and online inventory for multi-level Union Square photography gallery • Managed opening and buying events at the gallery, including all set up, catering, tracking sales and shipping• Pursued new corporate and individual sales clients• Responsible for maintaining and updating online gallery and general web maintenance
Sep 2006 - Feb 2007
2 education records
Katie Rich education
Bachelor'S Of Science, Photography
Drexel University
Psychology
Umuc Schwabisch Gmund
FAQ
Frequently asked questions about Katie Rich
Quick answers generated from the profile data available on this page.
What company does Katie Rich work for?
Katie Rich works for KODIF.
What is Katie Rich's role at KODIF?
Katie Rich is listed as Chief Customer Officer at KODIF.
What is Katie Rich's email address?
AeroLeads has found 1 work email signal at @appdome.com for Katie Rich at KODIF.
What is Katie Rich's phone number?
AeroLeads has found 3 phone signal(s) with area code 855, 888, 415 for Katie Rich at KODIF.
Where is Katie Rich based?
Katie Rich is based in San Francisco, California, United States while working with KODIF.
What companies has Katie Rich worked for?
Katie Rich has worked for Kodif, Appdome, Totango, 2Nd Address, and Limos.Com.
How can I contact Katie Rich?
You can use AeroLeads to view verified contact signals for Katie Rich at KODIF, including work email, phone, and LinkedIn data when available.
What schools did Katie Rich attend?
Katie Rich holds Bachelor'S Of Science, Photography from Drexel University.
What skills is Katie Rich known for?
Katie Rich is listed with skills including Training, Leadership, Management, Customer Satisfaction, Program Management, Team Leadership, Hospitality, and Project Management.
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