Katie Mulhern Email & Phone Number

Greater Manchester, England, United Kingdom

Nottingham, England, United Kingdom

Bolton, England, United Kingdom

Gwangju, South Korea

Teaching kindergarten students aged 3 to 5 using various teaching strategies to teach core subjects in English. I used songs, books, and activities that allow students to follow the lesson while acquiring listening comprehension and fluency. I was promoted to Manager of the afterschool program after just 4 months, this role was expansive covering scheduling, event planning, creation and execution of school camps, and marketing. I also held bi-weekly meetings with the teachers to ensure they were on track with the program and aware of any upcoming events and exam schedules.

Coventry, England, United Kingdom

Gwangju, South Korea

The classes I taught were extra-curricular English classes for children between the ages of 8 and 17. The language level of each class varied so I used a variety of processes to keep the children engaged while learning. I used my TEFL course knowledge and learned from my experiences to ensure I provided a fun and creative learning environment for children. My responsibilities included teaching English to students, designing creative projects, implementing the curriculum to a high standard, evaluating and assessing students and providing students with individualised care. I was the sole teacher in charge of the high-level debate class; we learned debate styles, Mock Trial and Model UN and debated topics such as video games, aliens, xenophobia, philosophy and history. In the final year of my employment I also took on the role of trainer/mentor to the new teachers.

Coventry, United Kingdom

Day to day management of customer accounts including the research and registration process for new projects, handling product availability queries and technical inquiries for the Dornbracht, Alape and Villeroy & Boch brands. Working within the buddy system for two Sales Managers as their direct sales support. Coordinating all specification projects for the United Kingdom (UK) and Republic of Ireland, including quoting, ordering and ensuring all orders arrive where they should, in a timely manner. Liaising with design engineers in Germany to build specifications and one-off products to ensure architects and designers were able to get exactly what they required to achieve their vision. Technical support to external sales representatives including researching for new projects, sending samples to customers or the sales managers and updating the CRM. Approving all quotations for the UK and Irish markets, ensuring all quotes that are 90% confident for orders are marked for the forecast and sent to Germany for their production timeline. Creating business processes and procedures to ensure compliance with UK standards, and creating training modules and workbooks for new members of staff, utilising my Management of Change (MOC) qualification.

Warwick

Managing customer accounts; liaising closely with customers, sales managers and various stakeholders. - Account management; reporting daily, weekly and monthly on volumes, defects, pricing and rewards for all stakeholders including customers and all levels of the management team. - Customer service; dealing with any queries from our customers all over the UK and managing and remedying consumer inquiries and complaints.- Contract management; including negotiating and attending meetings for uniform, safety and auditing tenders. - General office administration including writing letters and taking phone calls as point of contact for Phillips66 and JET Marketing. - New business development and management; supporting the Regional Account Manager wherever necessary in gaining new business. - Process improvement; leading projects for creating and implementing new processes specifically within site defects and the rewards programme, Proud to be Jet. Following the implementation of one of these processes the turnaround time for completion of defects on sites reduced by 17%.- Systems and CRM training; SAP, SharePoint, ALM and Salesforce trained, plus trained in third party platforms for external companies. I also coordinated and took part in Functional Testing and UAT for a global system development project this year.- Hospitality co-ordination and management; planning and hosting events twice a year for my customers and assisting with planning and logistics for company-wide events such as Silverstone Classic. - Business strategy planning to curtail expenditure and increase profit in execution of our Long Range Plan (LRP) involving budget planning, proposing concepts for increasing volumes and expanding both our internal customer base and external customer model. Within the 2017 LRP I saved almost £8,000 from the previous years' budget by reducing overhead costs and increased volumes at my sites by 7%.

Coventry, United Kingdom

My role was to be the crucial link between the client and the agency on all accounts; delivering an efficient and effective service. - Writing business and marketing strategies with the support of the owner and creative team, and relevant input from others. I spearheaded the new business venture; Nursery Success Club, aimed at nurseries struggling to market effectively, this alone produced profit of over £10,000.- Writing content for the company website and marketing leaflets. Whilst in my role, we released a monthly magazine and updated our website branding to expand our client base.- Managing the agency's day to day relationship with clients - selling innovative ideas and presenting major creative presentations to the client. Researching clients and tendering for work where appropriate. - Networking; to increase awareness of the brand in the local area and to win new business. I networked weekly, resulting in £6,000 additional revenue for the company and almost 50 new contacts for our marketing lists which could lead to further revenue.- Working with clients to market effectively; using their CRM and producing campaign plans and creative briefs and writing creative, media and production briefs for internal discussion. - Responsibility for training and development of more junior members of the team – including; constructive feedback, coaching and judging creative ideas in terms of both factual accuracy and relevance to brief. - Facilitating a cohesive working atmosphere, contributing fully and enthusiastically to development of creative communication plans, based on a thorough understanding of the client's target audience. - Project management; planning work for each team member across the day, week and month to ensure they were not overwhelmed and the work would be completed on time and to budget. This required strong organisational skills with the ability to plan and prioritise.

Sheffield, United Kingdom

Responsibilities include: - Ownership over my own training and career progression; whilst contributing to the running and profitability of our branch and embracing and championing the Enterprise Brand. - Sourcing, establishing and strengthening of client relationships, from individual users to large corporate accounts. I sourced 3 possible corporate accounts for opening in my first 3 months. - Developing marketing skills through brand awareness events and maintenance of corporate business accounts. - Maintaining excellent customer service standards in order to; take reservations, handle customer enquiries and resolve concerns or problems. Customer service targets were set at 75; on average after my first 3 months I had achieved 86 – the highest in the branch since August 2014. - Developing marketing skills through brand awareness events and maintenance of corporate business accounts. As Account Manager to 11 accounts I increased utilisation in 3 accounts by up to 32%. - Management skills such as mentoring, soft skills, delegation of tasks and motivation of a team to ensure success. - Sales; how to increase revenue by generating more sales, opening accounts and increasing the fleet. With a personal sales target of £7.00, my monthly sales in December were £10.67. - Knowledge of the financial systems, ensuring invoices for accounts were paid on time, chasing unpaid debt, growth standards, profit and loss and expenses. I personally collected over £1000 of unpaid debt, higher than any other Management Trainee in my branch.

Responsible for serving customers in different areas encompassing a variety of jobs. Including food preparation, working in the kitchen area as a team to provide high quality food on demand, whilst following health and safety procedures and policies outlined by McDonalds. Also taking charge of areas, delegating jobs and training new members of the team in all areas.Skills gained during employment; ability to work under pressure, with time constraints and demands of customers and management. Also, dealing with complaints and remaining neutral in difficult situations. Since becoming a manager I have gained my First Aid certification and have gained further skills and knowledge such as organisational skills in motivating a team towards a common goal, leadership skills to inspire and influence others and understanding how my role affects the company as a whole.

Milford, Pensylvania

Responsible for the general well-being of the children, ensuring their safety at camp and whilst on trips to Florida and Costa Rica. Also running activities of my own creation for their enjoyment such as creative writing, cooking and football. I was in charge of signing up the children to their activities weekly, this was a difficult task due to the number of children and short space of time I was allocated to complete it. I also organised and managed the weekly 'Open Mic Night' which was a very popular event.Skills gained during employment; training as a lifeguard, for pool and open water environments, ability to adapt to cultural and social differences whilst working in another country, capacity to cope with the psychological and physical demands of caring for 14-17 year old children, organisational skills in completing tasks alone and as part of a team, knowledge of how my role as a team member affected the team as a whole.

Bachelor Of Laws (Llb), Law And Criminology, 2:1

Activities and Societies: Member of the Law Society, Mooting Society, Film Society and Hockey Team. Student Representative for the Law.

Education record

Activities and Societies: Netball Team Member, Lunchtime Supervisor.A-Levels Physical Education B Sociology B English Literature D

Education record

BTEC Foundation Diploma - Performing Arts - Distinction - Acting - Performing Arts Business - Devising Plays - Dance - Staging

Education record

Activities and Societies: Hockey, Netball and Rounders Team Member, Founder and Member of the Book ClubAS Levels General Studies.

Education record

Activities and Societies: Public Speaking Team Member, Netball Team Captain, Hockey Team Member, Rounders Team Captain, Athletics Team.

Education record