Sr. Customer Success Manager
Current-Evaluate the customer's business model and identify areas of improvement within workflows and processes to increase efficiency, productivity, and overall customer satisfaction-Conduct workflow and process evaluations/observations, new product training, technical documentation writing, targeted problem analysis contacts, and follow-up consultations to ensure that new initiatives, products, or programs are successfully adopted-Gather an understanding of a customer's business needs and challenges to define the requirements needed to plan, design, build or support internal processes and programs-Effectively communicate the critical needs of our customers to the appropriate internal resources, including product management, project management, support, sales, and executives, to influence the product development roadmap-Build partnerships with customers to drive technology and process improvements, continuously advocating for changes that are impactful to our customers
