Katie Ray Email & Phone Number

Indiana, United States

Indianapolis, Indiana, United States

► Generated 9% YoY revenue and 14% YoY client satisfaction increases by creating and executing yearly business plans, driving inclusive culture, and instilling culture of accountability to support diverse student groups.► Trained end-users to achieve expert knowledge of specialized CRM within a month, managed account licenses, and configured security settings for multiple store units.► Monitored KPIs, automated membership sales process, and created dashboards to track various metrics in CRM.► Helped studio nimbly adapt to Covid pandemic as leadership team member with specific accountability for reengineering MindBody class and teacher scheduling.► Demonstrated excellent presentation and communicating skills while working with individuals and teaching group classes.► Proactively initiated action plan to increase membership retention and revenue by 9% YoY following introductory month.► Balanced priorities between customer service, teaching, payroll, recordkeeping, and maintaining current knowledge of industry trends / best practices.► Guided staff in realizing their potential and continuously growing in their personal and professional lives through coaching, mentoring, and leadership.

Westfield, Indiana, United States

► Boosted customer satisfaction and surgical revenue by 30% by utilizing CRM to streamline workflows and automate check-in / check-out, billing, and refill procedures.► Established detailed CRM training plans, resulting in 100% staff adoption within six weeks of implementation.► Developed acute awareness of importance of identifying root cause of concerns and not just triaging symptoms.► Developed spreadsheets and dashboards, analyzed information, and influenced business strategies through data-driven reporting, delivering 12% YoY growth.► Facilitated weekly cross-functional meetings to make staff feel heard and appreciated, address concerns, and provide open platform for imparting motivational topics.► Celebrated team wins with treats, parties, and laughter to drive motivation and employee engagement.► Flexibly assumed additional responsibilities as the practice assumed new patients, addressed emergencies, and expanded.