Katie Howard Email & Phone Number

Lake Buena Vista, Florida, United States

Orlando, Florida, United States

Guest Experience Manager within the Entertainment sector at Disney’s Hollywood Studios and Magic Kingdom. Manage and balance Operational success with providing our World-Renowned Entertainment for all who come to this Happy Place.

Orlando, Florida Area

Provide leadership and oversight to up to 250 Cast Members daily across 4 parks in entertainment area in ensuring seamless operation of entertainment areas where Guests meet Disney characters. Review and analyze Cast list and important updates. Open areas and set up character locations with stanchions and ensure presence of entertainment and photo Cast. Resolve Guest and Cast issues. Encourage Cast Members to interact with Guests in line queues.* Received multiple Merchandise and Entertainment Quarterly Awards for “exemplary interactions illustrating ability to partner and work alongside Cast Members to create a positive and energetic work place”.* Hold position as Captain trainer; lead duty-based training efforts for team members.

Selected for the Walt Disney World Emerging Leader Program assigned to Magic Kingdom Parades as a Leader. During this Temporary Management assignment, I gained extensive knowledge in Safety-Critical Operational Parade situations, taking multiple Leader classes at Disney University pertaining to logistical and business focuses, as well as building relationships with other Lines of Business, Peers and my Cast Members.

Orlando, Florida

Assisted park Guests with purchase of Disney shirts, bags, miscellaneous items. Supervised duties and efficiency levels of 50 Cast Members, as well as stock team in replenishment of products on floor. Assisted Guests in finding desired items. Ensured on-time rotations and completion of restocking, cleanliness, and sales counts at night’s end. Prepared registers with starting funds from safe and ensured coverage of register positions by openers. Established presence on floor to handle Guest issues and register problems. Assisted with returns and special transactions. Answered radio calls to unlock special drawers and assist with transactions. Performed troubleshooting on POS register systems and coordinated with maintenance personnel on more extensive repair needs.* Organized morale-boosting and teambuilding facilitation events to develop sense of community.

NBC4i Columbus – Columbus, OHNews Production Intern (May 2011 – August 2011)BuckeyeTV – Columbus, OHCo-Anchor and Reporter (March 2010 – May 2013)Walt Disney World College Program – Orlando, FLPerformer (August 2010 – December 2010)WKKJ – Chillicothe, OHIntern/Evening DJ (June 2010 – August 2010)

Columbus, Ohio Area

Served as face and voice of institution by attending events as representative of student population. Hosted events and conducted weekly campus tours. Teamed with other student ambassadors to plan, set up, host, and break down events. Represented college to educators and wider community at networking events attended by school board members seeking feedback on advantage of pursuing bachelor’s degree at university. * Organized “Hot Dogs with the Top Dogs” mixer event attended by students, professors, deans, and university president, which included setting up food orders, inviting university leadership, and booking location.* Led prospective students and parents on up to 5 90-minute walking campus tours weekly; communicated statistics, facts, and trivia.

Orlando, Florida Area