Katie Walcheck Email & Phone Number

Dearborn, Michigan, United States

-Greet office visitors and direct to correct departments-Answer phone system and direct calls as needed-Manage and order office supplies for multiple locations-Accept and distribute mail and packages-Coordinate logistics for large scale meetings-Help other departments with tasks as needed

-Process Statements of Deposit Accounting of past residents who lived in rental mobile homes or in RV parks.-Review ledger for accuracy in amount and coding, correcting if necessary or reaching out to managers if needed.-Process refunds and send out past-due statements for collection efforts.-Collaborate with community managers to receive any property damage data within state guidelines to process final statements.

-Processed check payments for past-due residents.-Created collection packages for past-due residents. -Collaborated with various departments and community offices to gather the appropriate documents for the collection agency.-Scanned paperwork into the SunAppSys system in a timely manner.-Revised incorrect charges on resident’s Statement of Deposit Accounting, such as future rent and incorrect damages, and send out corrected paperwork and created manual check requests if necessary.

Michigan, United States

-Prepared homes for estate sales by cleaning, organizing, and pricing all items in the home.-Used Square Sales system to process customer items during the sale.-Kept the house clean and organized while the sale is ongoing.-Kept the warehouse clean and organized.

-Answered daily guest phone calls and emails using Avaya phone system, shared Outlook inboxes, and handled guest concerns through Microsoft Dynamics CRM. -Used Siriusware sales system to create reservations, sell memberships and tickets.-Booked and checked-in group reservations. Processed payments and completed Special Programs Contracts for pre-paid products.

-Worked with customers to design their new kitchen, requiring full knowledge of IKEA kitchen cabinet systems.-Kept kitchen displays clean and organized throughout the day.-Used the Sales system to order parts, set up deliveries, and check stock.

-Kept the piercing studio clean and organized.-Took customer calls and payments using the Square system.-Helped customers by explaining jewelry, pricing, piercing options, and aftercare.-Took customer gold jewelry orders.

Dearborn, Michigan

While an intern at the Henry Ford, I processed a large collection of textile samples. For this project I organized the samples, entered information into excel documents, and placed the collection into archival containers.

Kalamazoo, Michigan

While an intern for the Kalamazoo Public Library I digitized postcards and photos for public viewing then uploaded them online with descriptions.