Kati Horn Email & Phone Number

-Acts as point of contact for 105+ clients on long term projects, day-to-daysupport, and escalations while maintaining a caseload of 100+ cases a month,4.92/5 CSAT score, and 90% logged timeMain escalation point and backup team lead supporting complicatedimplementations, escalated clients, and troubleshooting for ten-person teamStrong track record of.

Sandy Springs, Georgia, United States

-Developed, built, and maintained referring veterinarian relationships through on-site visits, continuing education, and email campaigns-Solved any issues regarding communication or client experience within referring community in an expeditious manner-Updated information in Salesforce database, such as changes in management or staff veterinarians in.

Sandy Springs, GA

Prepared and requested medical records prior to appointments and located charts for approximately 20 doctors per day.Responded to medical record requests from internal and external sources, appropriately and accurately sent patient records to referring veterinarians and pet insurance companies.Built and maintained relationships with referring veterinarians.

Sandy Springs, GA

Promptly processes accurate and thorough admission and check out procedures, including collection of associated fees. Assesses, immediately upon arrival, each client’s unique need, as well as the pet’s general condition. Determines whether an emergency arrival is a “stat” versus “standard” emergency. Acts as a liaison to clients, frequently keeping them.

Assisted office manager with operations, supply ordering, and maintenance. Responsible for use, upkeep and maintenance of office equipment. Assisted residents in solving problems or directed to appropriate persons. Sorted and distributed incoming mail to appropriate persons. Managed technical support for residents in solving online payment issues..

Smyrna, GA

Exceeded client expectations professionally and efficiently to answer questions about veterinary care and medicine, schedule appointments, check in for appointments and surgeries, refill medications, and other client assistance as needed. Maintained appointment schedules for the doctor and multiple technicians. Maintained client records, biographical data.

Provided high quality customer service – educating and advising customers for their technology product needs and assisted customers in resolving problems. Processed sales, returns, exchanges and special orders.