Katja K. Email & Phone Number

Australia

Australia

Sydney, Australia

*Oversee the day to day reception function within Guest Relations*Co-ordinate any catering, audio visual and equipment requirements requested by the client*Manage Condeco – assisting with bookings and requests*Providing guidance and support for the Team including complaint handling, feedback management, standards and client service delivery*Manage operational coverage *Assist the Guest Relations Manager with administrative duties or project work as required*Provide the necessary support in the absence of the Guest Relations Manager

Sydney, Australia

*Ensure that Reservations policies and procedures are adhered to and kept up to date. *Organize manpower in line with budget parameters and business demands.*Ensure all team members in all areas are supported, supervised and assisted where required*Rate loading in Opera and GDS*Processing Commission Inquiries*Preparing End of month reports, Yield Meeting*Siteminder, ihotelier maintenance*Yield Management coverage since May 2014 including daily rate loading, third party maintenance, Yield Meeting Preparation, creating Packages and rate codes and loading them accordingly into Opera, ihotelier and Siteminder

Sydney, Australia

*Ensure that Front Office policies and procedures are adhered to and kept up to date. *Facilitate quality assurance initiatives to ensure guest and employee satisfaction*Organize manpower in line with budget parameters and business demands.*Ensure all team members in all areas are supported, supervised and assisted where required*Record any incidents, accidents or other operational problems during the shift in the Duty Log and fill in appropriate reports where required. Ensure follow up action is taken to rectify the same.*To conduct regular security checks of the building to ensure the safety and security of team members, guests and hotel property*WH&S Chairmen*Meet and greet VIP and return guests and ensure the comfort of their stay*Ensure all customer complaints are handled in a professional and conclusive manner

Sydney, Australia

Sydney, Australia

*Provide guests with a smooth and efficient check in and ensuring all relevant information is communicated to our guests*Assist with after hours reservation inquiries. *Report guest complaints and initiate solutions following the empowerment guidelines*Provide guests with an accurate and efficient checkout experience*Balance all transactions at the end of the shift and ensuring postings have the correct supporting documentation and discrepancies reported

Sydney, Australia

*Servicing and maintenance of guest apartments to a high degree*Disinfection and sterilization of the Pantry Kitchen Areas *Serving Meals and Drinks in a polite and speedy manner to guests*Demonstration of safety procedures for both guests and newly arrived crew members*Board language: English

Statement Of Attainment, Executive Assistant

organisational skills

Business Diploma

Abitur