Katlyn Harris Email & Phone Number

United States

• Maintain patient satisfaction rating of 95% through courteous and effective communication, leading to improved patient retention and referrals.
• Proficiently use EHR software to update patient records, verify insurance information, and ensure accuracy in scheduling.
• Conduct insurance verifications for scheduled appointments, resulting in 98% accuracy rate and reduced billing errors
• Ensure all financial assessments, provider information, eligibility and benefits are updated in patients accounts.
• Streamline insurance authorization process, reducing average authorization turnaround time from 5 days to 2 days, improving patient satisfaction and clinic efficiency.
• Respond to inquiries from all networks and out of network providers and insurance companies.

Orlando

• Implemented specimen tracking system, reducing specimen handling errors by 25% and improving overall laboratory workflow.
• Regularly tracked and reported research progress and outcomes, facilitating data-driven decisions and project adjustments.
• Quickly and efficiently reviewed 100+ patients insurance claims, as well as identified and corrected billing errors and resubmitted claims to insurance companies
• Accessioned average of 150 specimens daily, ensuring accurate labeling, storage, and transportation, resulting in 99% accuracy rate and minimal sample discrepancies.

Orlando, Florida, United States

Orlando, Florida, United States

• Handled an average of 60 customer service calls per day, consistently achieving a 95% call resolution rate and reducing call escalations by 20%.
• Recognized as top-performing patient care coordinator for consistently surpassing performance target
• Received recognition from patients and their families for exceptional care, as evidenced by positive feedback in patient satisfaction surveys
• Build and maintained strong relationships with patients and Performed quality checks to verify accuracy of prescription information and prevent medical errors

Lake Mary, Florida, United States

Orlando, Florida, United States

Consistently met and exceeded monthly sales targets, achieving an average of 20% above the store's sales goals.Demonstrated in-depth knowledge of store products, leading to a 15% increase in upsell and cross-sell opportunities.Contributed to visually appealing store displays, increasing foot traffic by 10% and enhancing the overall shopping.

Orlando, Florida, United States

Deland, Florida, United States

Master Of Public Health - Mph

Bachelor'S Of Science Degree, Health Sciences, Pre-Clinical

Activities and Societies: Lead Scholars, SISTUHS,Inc.

Associate Of Arts - Aa