Katharine Toyne Email & Phone Number

Proved attention to detail while moderating 100+ daily reviewsDemonstrated the ability to work independently from a remote officeExhibited superb phone skills while collecting customer feedback to gain content for reviews Maintained spreadsheets using Google Docs to tract daily campaign progress Gathered relevant information to write review from customers perspective

Calgary, Alberta

Handled incoming customer communications via, phone, email, digital chat, text and video to set appointments for Sale Professionals Completed between 50-75 out going phone calls, emails or text messages per dayCreated ongoing marketing campaigns to maintain customer excitement and generate new sales Managed CRM with a client database of 250 contacts, and still growing Demonstrated to customers in-depth product knowledge in all departments including: Sales, Service, and Finance

Calgary, Ab

Managed 20+ Marketing Accounts with specific focus on trade based industries including, Plumbing, Construction, and HVACAnalyzed performance of all marketing programs to identify the best opportunities for optimizationPlanned and managed budgets in excess of $10,000.00/monthIdentified, developed and evaluated marketing strategies based on knowledge of company objectives and market trendsIncreased client online conversion rates by a minimum of 20%Up sold products and services when the opportunity presented

Calgary, Ab

In charge of all marketing operations including managing social media, promotions and online marketing. Launched promotional campaigns for non-medical procedures and high-end products that led to an increase of sales. Coordinated the redevelopment of the website with web designer and WordPress. Expanded the functionality of the website to create an additional revenue stream by allowing customers to purchase high-end products online. Maintained a administrative presence by providing support with data entry, maintaining product inventory, account functions, and customer relations.

Calgary, Ab

Administration role at a high patient volume Dermatology and Laser clinic. Provided support by answering phones, greeting visitors, data entry, scheduling, and maintaining patient records. Assisted patients by insuring total customer satisfaction. Helping patients with submitting various insurance claims to insure they get the best coverage possible. In charge of ordering between $12-20,000 of product per month, as well as maintained complete clinic inventory. Responsible for accounting functions such as; processing payables, receivables, month-end statements, medical billing, invoices, and reconciliation.

Nanaimo, Bc

Performed administrative tasks for a high volume clinic, such as scheduling appointments, answering phones, and providing exceptional customer support. Maintained patient records, data entry, medical billing, and processing payments. Inputted up to 120 documents/hour into patients digital chart. Assisted doctors by performing patient dressings, tested and sent out lab specimens, as well as recorded patient height, weight and vision check.

Calgary, Ab

Volunteered as an Office Administrator at the Foothills Hospital - Department of Internal Medicine. During my time as a volunteer at the Hospital my responsibilities included: Managed the departments schedule for both patients and the health professionals, patient communication, prepped and maintained patient files. I found this experience taught me invaluable communication skills and provided me with my first taste of a professional work environment.