Kat Bent Email & Phone Number

A senior leader with a career spanning over 20 years across various sectors within B2B and B2C. Skilled at developing effective working relationships both internally and externally and maintaining strong networks within the public and private sectors. Experience in strategy development and implementation at both enterprise level and functional level within multiple industries. Able to influence and work collaboratively with key stake-holders and SME’s in cross-functional environments.Having managed teams at state, national and international levels; I take great pride in coaching, developing and motivating staff; helping them to reach their potential and achieve excellence. Adaptable, empathetic and driven, I have successfully managed cross-functional team projects on process improvement, lean, kaizen and organisational change to increase organisational efficiencies. Experience managing call centres and customer service centres as well as sales teams, production scheduling and operations teams, logistics teams and change implementation teams on a national and international level. Extensive forecasting, scheduling, data analysis and budgeting experience with a focus on managing efficiencies, quality, process improvement and change management to assist businesses to meet objectives whilst ensuring manageable workloads for teams.Having a varied and well-rounded career, my focus has always been improving the customer experience whilst increasing internal team morale. My empathetic communications skills combined with my solution-based mindset enable me to understand the client and staff needs and develop solutions to satisfy both.

Listed skills include Account Management, Key Account Management, Strategy, New Business Development, and 46 others.