I started with Multnomah County Human Services in a six month limited duration position as an OA2 in the Aging, Disability, and Veterans Services department. The biggest aspect of this position was customer service to our clients and the rest of the tasks were clerical. The customer service tasks included front greeting clients and visitors, responding to requests and providing information to clients, directing clients and visitors, receiving and distributing paperwork, providing forms and applications as appropriate, communicating with internal staff, answering multi-line phone system, answering questions, and directing calls to correct person or office. The clerical tasks included checking faxes, checking outgoing mail for HIPPA compliance, opening and dispersing incoming interoffice and US mail, keeping inventory of office supplies and placing orders as needed, processing incoming pay-in payments through the State system and making deposits, processing personnel/payroll information into SAP, miscellaneous filing, and logging and shipping client files to be archived. I was also able to learn many of the systems run by Oregon Human Services including Access, MainFrame, and MMIS.

I started with LeaseDimensions in May of 2006 as a Document Control Specialist. In this position my main duties included opening and distributing mail, processing outgoing mail, filing, and preparing and sending lease documents for our clients. In October of 2006 I was moved into the Account Administration department as a level 1 processor. In this position my main duties were creating invoices, processing incoming cash and applying it to the correct accounts for our client, and processing different adjustments as needed. In May of 2007 I was upgraded to a level 2 processor with the added duties of booking new accounts for our various clients, submitting manual payments by ACH processing, and processing check deposits through multiple bank websites.

I started as a temp with Greenpoint in May of 2003. In March 2004, they hired me permanently. I started in their customer service department in the East Bay Branch. I answered telephones, did mail tracking, made copy packages, cancelled loans, and merged conditions with the appropriate files. While in Customer Service I helped with the File and Doc department when needed. I moved into the File and Doc department in the summer of 2004. In File and Doc I entered manual loans into the data base and also confirmed information from the electronically submitted loans with the hard copy files that were sent over by the broker. I would also help the team leader with their duties including keeping track of the electronically submitted loans, assigning loans, and helping other members of the department with any questions or problems that they had.

I was placed with Greenpoint Mortgage as a temp through this agency. I answered telephones, did mail tracking, made copy packages, cancelled loans and merged conditions with the appropriate files. I also helped in the File and Doc department when needed.

In this position my duties included creating and maintaining reports on Microsoft Excel, faxing, filing, ordering office supplies, copying, answering telephones, auditing daily sales, preparing commission research reports, and assisting sales representatives and supervisors in other miscellaneous areas.

My duties for this position included answering telephones, filing, receiving and organizing the inbound and outbound mail, ordering office supplies, preparing promotional packets and binders and other miscellaneous projects.

In this position my duties included answering telephones, filing, copying, typing, graphic design, and greeting parents and students.