With over 13 years at Corning Natural Gas Corp., my role as a Senior Customer Service Representative is a testament to my dedication to customer satisfaction and retention. My commitment to nurturing customer relationships is matched by a passion for mentoring colleagues, fostering an environment where collective success is celebrated. I believe in leading through empowerment with empathy, kindness, creativity, positivity, and open communication. I’m committed to professional growth and continued education. I’m currently enrolled at Southern New Hampshire University to complete my bachelor’s degree in Business Administration with a concentration in Project Management. I’ve honed adaptability and communication skills while being proficient in data entry, scheduling, and analysis.