Katrina Kershner Email & Phone Number

United States

Bellevue, Washington, United States

Bellevue, Washington, United States

Bellevue, WA

Bellevue, Washington, United States

Kirkland, WA

o Configure changes in ServiceNow and Dynamics CRM, including customization of forms, fields, views, reports, dashboards and workflows.o Schedule upgrades and clones of production instances, including testing and bug fixing for both ServiceNow and Dynamics CRM.o Worked with a Dynamics CRM vendor and various ServiceNow vendors on various projects to expand.

Kirkland, WA

o Gathered business requirements from business owners and UX for projects, documented and interpreted them for consumption by the development team.o Raised issues in requirements to the proper authority and helped develop a solution to implement.o Worked with Altriva to find synchronization issues between MicroSoft CRM and local database by querying the.

Kirkland, WA

o Performed maintenance tasks on www.bluetooth.org using SQL, ColdFusion, JavaScript, JQuery, HTML, CSS,.Net and SharePoint.o Researched website issues to find solutions.o Redesigned database schema for the IOP tool and modified existing pages to use the new schema which made the tool easier to use with less support from development.o Documented new.

Kirkland, WA

o Perform thorough testing of applications and functionality on www.bluetooth.com, www.bluetooth.org, and internal websites.o Work closely with web developers to understand requirements and help develop corresponding test cases.o Identify and document defects and product enhancement requests.o Created test plans.o Managed the Online Team build process for.

Bellevue, WA

o Developed test plans and test cases for mission critical applications.o Developed a C# application to help install/uninstall multiple window services.o Supervised a team of four.o Performed as Administrator for the Seapine TestTrack software.

Bellevue, WA

Participated in developing test plans and test cases for mission critical applications.Identified, analyzed, and documented programming defects that are inconsistent with stated requirements and design specifications. Worked directly with the product development team in establishing product acceptance and performance criteria for new products.Performed.

Bellevue, WA

Performed administrative duties setting up phones for contractors and new hires throughout the company.Responsible for installing Nortel Networks phone monitoring software.Assisted in hiring over 100 Tier I staff. Supervised a group of 150 Tier I representatives. Provided classes and training for temporary Tier I staff.During tax off-season, worked with.

Bellevue, WA

Provided end-user Tier II level support for Microsoft and Novell networks, printers, broadband and dial-up communications, and OS system issues in Windows 98/2000/XP systems.Worked with a team of eight to research, analyze, report and improve current customer support based on customer needs versus company's business resources.

Bothell, WA

Assisted three different claims adjusters.Obtained documentation for client claim settlements. Other duties included answering phones, providing customer service, data entry, file maintenance, distributing and responding to correspondence, and issuing claim checks.

Seattle, WA

Issued loan disbursements and maintained disbursement accounts.Data entry, file maintenance and customer service.Also assisted IT department with network maintenance.

Temporary assignments at various companies including SCAN, AirTouch Cellular and Washington Mutual. Responsibilities included customer service, inside sales and office administration.

Bsit - Software Development

Software Development

GPA 3.88

Education record

General Studies

Education record