Katrina Mader Email & Phone Number

Ames, Iowa, United States

As a PM for Product Enablement, I am assigned to initiate, plan, execute, control and maintain several projects and programs. Maintaining proper documentation, reviewing program success andmaking incremental improvements is key. Understanding the business cases and tech stack, and making connections with our SMEs and end-users is also an important part of this role. Some programs that I am responsible include eLearning Translation, SME Program, Enablement Communications, and Content… Show more As a PM for Product Enablement, I am assigned to initiate, plan, execute, control and maintain several projects and programs. Maintaining proper documentation, reviewing program success andmaking incremental improvements is key. Understanding the business cases and tech stack, and making connections with our SMEs and end-users is also an important part of this role. Some programs that I am responsible include eLearning Translation, SME Program, Enablement Communications, and Content Modularization. Show less

Ames, Iowa, United States

As a PM for Product Enablement, I have initiated, planned, executed, controlled and maintained several project and programs which included, but is not limited to, designing governance for new systems to developing and improving processes, managing consultants, participating in RFPs and coordinating vendors. On many projects and programs, I continued on as a utility player and individual contributor. Some of the larger projects and programs I initiated and managed included Pendo Governance… Show more As a PM for Product Enablement, I have initiated, planned, executed, controlled and maintained several project and programs which included, but is not limited to, designing governance for new systems to developing and improving processes, managing consultants, participating in RFPs and coordinating vendors. On many projects and programs, I continued on as a utility player and individual contributor. Some of the larger projects and programs I initiated and managed included Pendo Governance, designing the Product Enablement Communications Strategy, CPE certificate management, Aptara Onboarding and Management, Course Maintenance Workflow, Design, recruitment and onboarding of the Workiva SME Program, and eLearning Translations.While in this role, I completed my CAPM exam, I developed and transitionsed from an ERG leader for It Takes a Village to a Pillar Leader for the Women's BERG, contributing to the design and development of the BERG structures and planned roll out. Show less

I manage sponsorship programs through NASBA, TSBPA and the CFP Board. Duties includes applying for and renewing our yearly sponsorship applications, developing and sustaining processes and best practices regarding our continuing education programs, approving deliverable content, issuing certificates, and maintaining documentation that is subject to audit. I also play a large role in troubleshooting issues and building in our learning management system. I track ongoing projects and… Show more I manage sponsorship programs through NASBA, TSBPA and the CFP Board. Duties includes applying for and renewing our yearly sponsorship applications, developing and sustaining processes and best practices regarding our continuing education programs, approving deliverable content, issuing certificates, and maintaining documentation that is subject to audit. I also play a large role in troubleshooting issues and building in our learning management system. I track ongoing projects and workflows, report performance to management, and document processes and policies using mainly Atlassian Products and Wdesk. Other responsibilities include researching and implementing additional sponsorship opportunities, assisting event leads in creating promotional material, and assisting in technical content reviews. We also offer learning to our internal CPAs which requires employee tracking and administration of a third-party interactive tax and accounting learning solution.Additionally, I am also the founder of the It Takes a Village caretakers group, and sit on the Diversity and Inclusion Committee which oversees recruitment, education, communication, and collaboration across several diversity and affinity groups here at Workiva.. Show less

Ames, Ia

Develop, implement and deliver structured internal training for both new and existing hires within Workiva; administer and participate in the development process for our internal Learning Management System; manage small groups of resources on a project-level basis; focus on expertise within Wdesk as well as market and position-specific learning; maintained a small book of business to continue supporting clients until December 2013.

Ames, Ia

Began in an entry-level Customer Success Specialist position where I focused mainly on mastering the Wdesk Editor and supporting the Customer Success Managers in creating and linking customer documents. Moved shortly thereafter to a Customer Success Manager position where I established a book of business of nearly 30 filing entities. Specialized in training and supporting external clients in both document creation and formatting, as well as applying and validating XBRL.I… Show more Began in an entry-level Customer Success Specialist position where I focused mainly on mastering the Wdesk Editor and supporting the Customer Success Managers in creating and linking customer documents. Moved shortly thereafter to a Customer Success Manager position where I established a book of business of nearly 30 filing entities. Specialized in training and supporting external clients in both document creation and formatting, as well as applying and validating XBRL.I finished my tenure on the Customer Success team as a Senior Customer success Manager and part of the Leadership team. Already working with new and existing hires on new learning as well as supporting clients, managing the CSS team and mentoring others became a large part of my day to day. Show less

Ames, Ia

Duties were mainly administrative: organizing company events, purchasing, stocking the kitchen, collecting and mainting documents and directories, scheduling travel and itineraries for interview candidates, managing expense reports and phones, and maintaining facilities.

Ames, Ia

Began working reception in Adult medicine, scheduling and greeting patients and answering phones. Moved into the Business office in 2007 and changed focus to assiting patients with billing questions, setting up payment plans, and troubleshooting an refiling insurance claims. Also floated at the registration desk where I established and verified insurance information.

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