Katrina Bennett Email & Phone Number

Orlando, FL, US

• Spearheaded a 25% reduction in out-of-stock instances by implementing a custom inventory management system, optimizing purchase order accuracy, and streamlining supply chain operations.
• Launched D2C and Amazon platforms across 9 new geographies, driving a 79% year-over-year sales increase and positioning the company as Amazon’s 3rd largest Multi-Channel Fulfillment (MCF) customer.
• Negotiated supplier contracts resulting in a 12% reduction in costs while maintaining product quality and improving delivery speed by 20%.
• Reduced manual fulfillment labor by 80 hours per week and improved customer service response times from days to under 8 hours, leading to a 35% increase in customer satisfaction.

Orlando, Florida, United States

• Led department for Amazon operations for a broad portfolio of clients covering $250mm+ GMV.
• Created team workflow processes and solutions to improve speed to resolution by 83% over a six-month period.
• Analyzed and reduced merchant chargeback processing fees, resulting in incremental revenue of $1 million for the Vendor Central Businesses.

Orlando, Florida, United States

• Reduced inventory costs by 10% and waste by 18% through strategic inventory reorganization and analysis of product expiration dates.
• Drove process improvements to reverse declining brand health by improving stock availability from 70% to 95% and reducing warehouse errors from 4% to 1% through collaboration with 3PLs.
• Identified major cost drivers and reduced annual freight costs by 60%, recovering over $100K in lost and damaged inventory through automated reporting.

Orlando, Florida Area

• Expanded Amazon Vendor Central operations into 3 international markets while reducing Amazon chargebacks by over 99%, from $100K+ to under $1K annually.
• Improved purchase order processing time by 20% through EDI partnerships with major retailers.
• Improved in-house ERP, increasing fulfillment efficiency by 16%.
• Negotiated new domestic parcel shipping and international freight contracts to reduce costs by 17%.

Orlando, Florida Area

• Managed execution of multi-industry vendor presentations with the Orange County Convention Center, spanning up to 28,000 attendees.
• Achieved a 25% decrease in cost-per-sale acquisition through by minimizing employee travel expenditures, all the while upholding the company's average close rate.
• Implemented data tracking and analysis to guide strategy decisions and improve efficiency, thus leading to a 13% increase in leads.

Bs, Public Affairs And Political Science

Minor in Hospitality Management

Continued Courses, Multinational Business Operations

Domestic Study - Focus in Western Europe. Study Abroad (Florence, Italy) - Italian Studies; Art, Culture, History, Language.