•Spearheaded a 25% reduction in out-of-stock instances by implementing a custom inventory management system, optimizing purchase order accuracy, and streamlining supply chain operations.•Launched D2C and Amazon platforms across 9 new geographies, driving a 79% year-over-year sales increase and positioning the company as Amazon’s 3rd largest Multi-Channel Fulfillment (MCF) customer.•Negotiated supplier contracts resulting in a 12% reduction in costs while maintaining product quality and improving delivery speed by 20%.•Reduced manual fulfillment labor by 80 hours per week and improved customer service response times from days to under 8 hours, leading to a 35% increase in customer satisfaction.

• Led department for Amazon operations for a broad portfolio of clients covering $250mm+ GMV.• Created team workflow processes and solutions to improve speed to resolution by 83% over a six-month period.• Analyzed and reduced merchant chargeback processing fees, resulting in incremental revenue of $1 million for the Vendor Central Businesses.

• Reduced inventory costs by 10% and waste by 18% through strategic inventory reorganization and analysis of product expiration dates.• Drove process improvements to reverse declining brand health by improving stock availability from 70% to 95% and reducing warehouse errors from 4% to 1% through collaboration with 3PLs.• Identified major cost drivers and reduced annual freight costs by 60%, recovering over $100K in lost and damaged inventory through automated reporting.

• Expanded Amazon Vendor Central operations into 3 international markets while reducing Amazon chargebacks by over 99%, from $100K+ to under $1K annually.• Improved purchase order processing time by 20% through EDI partnerships with major retailers.• Improved in-house ERP, increasing fulfillment efficiency by 16%.• Negotiated new domestic parcel shipping and international freight contracts to reduce costs by 17%.

• Managed execution of multi-industry vendor presentations with the Orange County Convention Center, spanning up to 28,000 attendees.• Achieved a 25% decrease in cost-per-sale acquisition through by minimizing employee travel expenditures, all the while upholding the company's average close rate.• Implemented data tracking and analysis to guide strategy decisions and improve efficiency, thus leading to a 13% increase in leads.