Katrina C. Email & Phone Number

Alpharetta, Georgia, United States

Greater Atlanta Area

-Manage and train all front-end cashiers, money center and customer service associates part-time

Georgia

• Facilitated exchange of electronic data between 2 entities and increased virtual communication and collaboration through creation of computer system and testing for accuracy and functionality before activating in.
• Collaborated with IT in development of a new automatic assistance file processor, that was implemented into production, resulting in decrease time spent and reduced human error by 98%.
• Minimized risk by troubleshooting complex file issues, as well as HIPAA validation errors, on each test file prior to sending client files for compliance.
• Provided training on systems based on organizational needs, developing individual skill sets for independent execution of tasks, and furthering productivity.
• Arranged meetings via WebEx and Skype between clients and various internal teams, enabling discussions for addressing customer issues and needs, and identifying areas of growth.

Georgia

• Built group benefit specifications and plan codes per underwriting specifications. Compiled audit reports for new groups and plan setup in compliance with departmental policies and procedures. Trained with Underwriting.
• Tracked group setup and errors, monthly, pulling data on total numbers of new groups and plan codes, updating to demonstrate current information, and reporting findings to upper management for informed decision making.

Georgia

Processed and distributed dental and vision group invoices to billing representatives

Georgia

-Accepts exchange and returns of merchandise-Handle issues of return, exchange and refunding money to customers -Maintain a balanced cash drawer -Handle money gram and money orders request-Assist with customer complaints and inquiries