Katrina Davis Email & Phone Number

Dallas/Fort Worth Area

Responsible for managing the workload of the team, making work assignments, and has responsibility for developing new team members. Operates as a subject matter expert and involved in customer calls to help determine a customer’s training plan. Maintains a skills and certification profile of Trainers; provides a timely response to requests; and provides availability and forecasting reporting to the Manager of Education Delivery.

Served as a Training Specialist delivering consistently over 100% quota for over 11 years while mentoring other trainers and driving the training business.• Collaborate with Training Manager to deliver training schedules to meet customer needs. Provide employees and customers with training that meets or exceeds expectations. Stay current on training certifications. • Demonstrated immediate talents upon hire and excelled quickly to become recognized by management as key member of training team.• First trainer to be promoted as a Training Specialist IV for my expertise in the products.• Increased Project Manager’s, Education Solution Manager’s and customer’s knowledge of available training delivery such as onsite training, classroom offerings, remote sessions, tailored training, and KVC by working closely with them to find the best mix of blended learning to meet the customer’s needs in a timely matter.• Recognized by peers as a leader and mentor by helping to guide many instructors through challenges, classroom setup and the best methods to deliver classes.• Received outstanding positive comments from customers, peers, as well as exceptional feedback from senior management. • Strong advocate for Educational Services.

• Handled and resolved issues for numerous sites and employees for the Air Force Division.• Investigated and resolved site concerns in collaboration with respective agency and other departments. • Prepared monthly budget forecasts for the company president. • Worked closely with Business Development to forecast budgeting needs for upcoming fiscal year projects.• Project Manager for LMLM on all of our Kronos implementations and upgrades.• President of Employee Council offering a voice for employee issues and concerns reporting to Vice President of Human Resources and President of LMLM.• Received numerous accolades from senior management for consistently providing excellent service and tactfully resolving sensitive issues.