As a Copywriter at Reliant Energy, I worked with a team of designers and project managers to execute email, web, print, and social media marketing strategy. Wrote and edited email, web, print, and social media content for various products, programs, and purposes within the Reliant brand. Executed crisis communication in email and web platforms during specific weather or low-energy generation periods to help keep customers well informed. Wrote within brand tone and voice in all written communications, ensured SEO best practices are met for web content, updated and published web content, and used email performance analytics to improve email marketing strategy. Developed call center and video production scripting. Wrote product messaging guidelines for internal use based on product offer, legal requirements and brand tone. Planned team building events, company gatherings as well as cross trained coworkers through lunch and learn meetings.

In my role as a Creative Writer at D. Miller & Associates, PLLC®, I worked closely with case managers to draft settlement demands for personal injury claims. By analyzing medical records, official documents, and invterviewing clients, I helped build strong cases in favor of the Plaintiffs that were used to negotiate with insurance adjusters for successful claim settlements.

In my role as Managing Editor at The Daily Cougar, I successfully managed staff, edited stories in AP style, and planned staff meetings to ensure a high-quality publication. • Led team in laying out newspaper pages to enhance reader engagement.• Organized guest speaker events to provide valuable insights to staff members.

In my role as Assistant Sports Editor at The Daily Cougar, I played a key role in managing the sports staff, editing stories, and laying out sports pages. I also assisted in hiring sportswriters, creating budgets, and planning staff meetings. My contributions helped ensure the smooth operation of the sports section and the timely publication of engaging content.

During my time as a Graphic Design Intern at Houston Chronicle, I had the opportunity to work on designing eXtra, a digital publication in partnership with San Antonio Express-News. I also played a key role in assisting with the layout of daily newspapers and weekly print inserts, gaining valuable experience in graphic design and collaboration with various teams.

In my role as a Receptionist at Lexington Blvd Animal Hospital in Sugar Land, Texas, I efficiently managed doctor’s schedules, booked appointments, and provided exceptional customer service to ensure patient satisfaction. I navigated the office filing system to maintain patient information confidentiality and assisted doctors in meeting patient needs.

In my role as a Front Desk Agent at IHG Army Hotels in San Antonio, Texas, I was responsible for checking in/out guests, performing daily transaction audits, and utilizing the OPERA operating system to assign rooms. I assisted guests with their needs in a variety of capacities, ensuring a positive and memorable experience during their stay.