Katrina Parkes Email & Phone Number

Littleton, Co, Us

Remote

Identify data inconsistencies by filtering, cleaning, and reviewing large datasets. Spearhead metrics reporting for The Transportation Security Administration (TSA), guaranteeing exceptional accuracy, and resolving discrepancies ahead of submissions.Decrease monthly metrics disputes from an annual average of 16 to fewer than 1 through diligent oversight and proactive resolution strategies.Serve as the critical liaison between the Project Management Office (PMO) and the development team, ensuring quality control and overseeing thorough checks before the rollout of new software versions.Lead comprehensive system and application testing initiatives, ensuring product reliability and strict compliance with required standards.Conduct detailed root cause analyses, facilitating prompt and effective resolutions.Manage asset oversight for a significant TSA contract, ensuring meticulous asset tracking and management.Provided continuous support to the operations team by participating in bi-monthly calls with the Original Equipment Manufacturer (OEM), addressing operational challenges, facilitating effective communication, and ensuring alignment on key issues and objectives.Assisted in troubleshooting configuration requests, learning to identify and resolve common problems. Facilitated weekly meetings between the Program Management Office (PMO) and development team to discuss priorities and track project progress.Established, tested, and implemented new Service Level Agreements (SLAs) for metrics reporting, successfully aligning them with contract language and ensuring compliance.Obtain and maintain a Public Trust clearance.

Remote - Co

Direct client onboarding initiatives, overseeing the seamless integration of substantial datasets into existing systems, ensuring a smooth transition and optimal data integrity.Engage in thorough quality escape analysis, identifying root causes of issues and communicating actionable solutions to prevent recurrence.Collaborate closely with product and development teams to execute comprehensive system testing and bug reporting, enhancing product reliability and user satisfaction.Conduct detailed system audits to verify adherence to established processes, developing and updating Standard Operating Procedures (SOPs) to ensure consistent operational excellence.Support the preparation, training, and quality assurance aspects of offshoring processes, ensuring high-quality outcomes and efficient knowledge transfer to offshore teams.

Louisville, Kentucky Area

Responsible for the daily delegation of work to the team. Train on COBRA and Direct Bill processing. Work closely with the quality department to identify and address training opportunities. Comply with IRS and DOL federal regulations in regards to COBRA processing.Run and work daily/weekly/monthly system level audits.

Louisville, Ky

Enroll active and non-active military members into their healthcare benefits. Maintain a high level of discretion while working with sensitive information. Resolve issues and concerns from beneficiaries.Uphold a quality audit score of 98%. Obtain and maintain Secret level clearance.

Prospect, Ky

Assisted Accounts Receivable by paying and filing bills on QuickBooks software.Generated monthly reports using the Human Resource Software Millennium. Processed and filed paperwork upon hiring/termination of employees. Worked with staff to ensure the company complied with ISO-9001 standards. Created a custom paperless filing system for all documents in the company. Updated data entry technique.

Bachelor Of Science (Bs), Marketing

Commonwealth Diploma