Katrina Lam Email & Phone Number

Seattle, WA, US

Seattle, Washington, United States

As a Product Designer, me and my team created an intuitive and seamless booking management tool, so front desk managers can manage and track incoming bookings efficiently with the tools they need to deliver meaningful guest experiences.

• Subject Matter Expert in caregiver training categories, and assist with any training related questions from Tier 1 representatives.
• Coordinate with DSHS Program Manager to ensure caregivers are in compliance with their training requirement.
• Communicate with Customer Experience Team when there are urgent or potential issues that requires escalation to upper management team.

Seattle, Washington, United States

• Answering phone calls and written questions, concerns, and complaints regarding membership.
• Providing information on union dues, contracts, processes, benefits, products, and services.
• Actively listening to members and identifying their needs.
• Investigating and resolving or escalating membership and payment issues.
• Assessing member eligibility and processing payments, applications, and requests.
• Documenting all inquiries and maintaining accurate membership records on salesforce.

Remote

Composed user interview scripts, also supported the team with wire-framing and UI design for iOS mobile app Poze

Issaquah, Washington, United States

• Training new hires.
• Perform a variety range of tasks to maximize efficiency at work. Such as holding meetings, create measurable, attainable goals to motivate the FOH team.

Remote

• Design thoughtful, beautiful, and useful software user interfaces and experiences in a team environment.
• Create user-centered designs by considering market analysis, customer feedback, site metrics, and usability findings.
• Use business requirements, user and market research to assist in developing scenarios, use cases, and high-level requirements.
• Develop user personsa, user flows, wireframes, visual mockups, click-throughs, and prototypes.
• Work with stakeholders to plan projects for effective delivery while maintaining high standards for design.
• Be a passionate and effective advocate for design with non-design audiences.

Seattle, Washington, United States

• Manage workflow by creating and managing team schedule.
• Perform closing tasks.
• Training new hires.
• Reporting to manager and regional manager.
• Evaluating performance and provide feedback.
• Helping to resolve employee issues and disputes.

Bachelor'S Degree, Data Management / Data Analytics

Associate'S Degree, Interior Design