Katherine Stoudenmire Email & Phone Number

Lake Forest, Ca

I handle interacting with our Web Services Department to facilitate E-Blasts and web updates. Focused on building Vendor relationship; completing contracts for print/digital advertisements. Processing Invoices (through Workday and PeopleSoft) and create yearly marketing advertisement budgets. Ownership on Marketing Project management through our Microsoft Planner and Asana, updating social media channels for Brand Awareness and familiar with our Internal CMS for our VRI website to update photos and content for over 120 resorts (including personalized Alt Tags). Developed a relationship as the Liaison between VRI Corporate and the Miami Call Center to have open communication/discussions of our Marketing efforts/campaigns towards our Trading Places Exchange program.

Lake Forest, Ca

I assisted VIP Customers with their reservation needs and travel. I created and organized weekly department meeting agendas. I also answered and resolved after hour emergency calls. I handled recruiting, hiring and training new employees for our department, handled department schedules. There were times when phone calls escalated with the our vacation specialist agents, and I would handle customer complaints to find solutions. I also complied and reviewed reports for upper management.

Laguna Niguel, Ca

I was promoted to the Lead Agent/Quality Control of the Exchange Department, which brought further experience and knowledge with Trading Places. I reviewed all bookings and reservations for accuracy and completion. I ensured that all confirmations and acknowledgements were sent to our members on a timely manner. I also assisted my supervisor with resolving escalated phone calls. With my customer services and communication skills, I took pride in speaking with our members that asked for upper management, because I had the necessary tools to minimize the situation.

Laguna Niguel, Ca

I was part of the Owner Services Department for 7 years, and this was my introduction to the company. It was a Call Center position and I gained knowledge of the Resort Management Industry through Owner Services. I was one of the top trainers of the department. I trained new employees into our department and created a training manual with guides to make the process simpler for our new hires. I surpassed in customer service and quality of work, I was awarded with two prizes for these skills. I took inbound calls and assisted customers with fee payments, reservations, and general travel assistance. I also traveled and attended Owner Annual Meetings.