Kathleen Wilson Email & Phone Number

Charlotte Metro

Charlotte, North Carolina, United States

Fort Mill, South Carolina

Milwaukee, Wisconsin - Charlotte, North Carolina Area

Loan Administration Manager 1-4Managed Leaders and Department responsible for the activities and operations of the Milwaukee WI, and Fort Mill site for Government portfolios (FHA/USDA/SDHA/CALFHA) included in Short Sales/Deed in Lieu.Partnered with the Investors/MI companies and FHA on Short Sales/Deed in Lieu Manage the activities and operations of loan production, loan servicing. Reviewed and balanced monthly budget for department expenses encompassing all areas including staffing.Held strategic planning discussions providing recommendations on future directions including OCC, NSS and CFPB implementation and changes with process. Managed and participated in the formulations and implementation of new and revised systems, policies and guidelines which have a significant impact on our department functions.Built processes and procedures to ensure Quality results and compliance metrics, for all Government/Investor and Insurer guidelines.Responsible for Staffing goals and monthly production goals. Developed process for HAFA and implemented timely per guidelinesMaintained audit results that met HUD requirements and all regulatory requirements.Mentoring-Worked with managers and team members to develop and assist them with their future goals.

Greater Milwaukee Area

Managed a 15 person team of Representatives working in a customer service call center environmentProvided daily inventory reports and production numbers Daily review of file notation and recorded calls with customers, providing monthly feedback to employees

Greater Milwaukee Area

Monitor and review files within Litigation, Loan status of Foreclosure or Bankruptcy.Travel and testifying on Foreclosure and Bankruptcy loans on behalf of Washington MutualSpecialized in research and resolution on files involved in a complaint or risk for total loss of the loan to thecompanyMaintained high inventory levels of 400+ accounts in a Litigation statusPartnered with Attorney Network to resolve and conclude the Litigation effective and efficiently.