- Prepare spot price quotations for branch air export departments upon request- Route and book air export traffic- Communicate daily with branch air export staff to resolve shipment discrepancies- Prepare gateway consolidation files- Initiate, prepare, process and assemble all required airline documentation for a consolidation- Consolidate cargo to achieve the best net cost and benefit to the company (ULD building, Density and volume mix etc’)- Rate airline MAWBs… Show more - Prepare spot price quotations for branch air export departments upon request- Route and book air export traffic- Communicate daily with branch air export staff to resolve shipment discrepancies- Prepare gateway consolidation files- Initiate, prepare, process and assemble all required airline documentation for a consolidation- Consolidate cargo to achieve the best net cost and benefit to the company (ULD building, Density and volume mix etc’)- Rate airline MAWBs correctly taking advantage of special contracts.- Manage work load to ensure readiness and delivery of cargo and documentation to the airline by the flight cutoff- Perform track and trace functions and update files with events and “flown as booked” information- Initiate airline claim process for damaged and lost cargo as needed- Negotiate spot rates with airlines- Help research and resolve operational problems- Other duties as assigned Show less

As the major contact window and coordinator (internal & external) with the assigned key account, provide and ensure the overall business service meets customer requirement; increase sales volume of exiting key account; support AP/Global key account manager develop the potential business opportunity to help achieve the company sales target.- As contact window from Key account to operation, help solve all shipment related matters to maintain and continuously improve the service… Show more As the major contact window and coordinator (internal & external) with the assigned key account, provide and ensure the overall business service meets customer requirement; increase sales volume of exiting key account; support AP/Global key account manager develop the potential business opportunity to help achieve the company sales target.- As contact window from Key account to operation, help solve all shipment related matters to maintain and continuously improve the service quality.- Handle and solve claims and complains from key account through analyzing and investigation.- Provide Key Account with quotations and bids in line with the Global, Regional or Local contract agreements.- Establish, grow and maintain customer relationships based on world class supply chain solutions to ensure above market growth.- Work in close collaboration with all operational functions to ensure highest quality service is delivered to all Key Account clients.- Develop and implement the SOP (Standard Operational Procedure) when key account is set up and to update and maintain the SOP at any time according to the client's demands.- strictly follow and Implement company credit policy, monitor and collect the outstanding accounts of the clients.- Prepare monthly performance report to management and KPI report to customer. Show less