Katy Gordon Email and Phone Number
Healthcare Management | Quality Improvement | Innovator | Patient Safety |Turnaround | Healthcare/System Troubleshooter | Author | Coach at
@
Co-Creating Balance Ltd
saffron walden, essex, united kingdom
Katy Gordon's Location
London Area, United Kingdom, United Kingdom
Katy Gordon's Contact Details
Katy Gordon work email
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Katy Gordon personal email
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Katy Gordon phone numbers
About Katy Gordon
* former Intensive Care Sister, healthcare innovator, author & speaker with over 30 years experience of working in a variety of healthcare settings. * passionate about maintaining/improving patient safety, patient advocacy and adding value* strong track record of delivering service transformation and redesign including complex projects, and whole systems change programmes, often working with multiple partner agencies, whilst also identifying financial savings. * have reviewed failing/under-performing services, providing reports & detailed action plans for implementation by the team/s concerned to streamline systems & processes, action planning to achieve all relevant targets such as 4 hr/18 week waits, & get the best results for patients and staff. * have led 2 big innovation projects which have changed approaches nationally to different aspects of delivering care* an experienced coach & mentor, working with key people in the service to support implementation of the action plans & delivery of the changes needed. I am a self starter, able to work with a high degree of autonomy where required, drawing on extensive experience in different settings: clinically [general intensive care, coronary care, high dependency, bank/agency work, specialist practitioner, air ambulance work, & practice nursing]; managerially; and at director level, in a variety of settings in primary, secondary & tertiary care as well as at regional & national level. I have a history of successful design & implementation of strategic development & modernisation in primary, secondary, tertiary & community settings. I have led transformation of cardiac services as Network Director, and also pioneering innovation in primary care across district & practice nursing teams. Over the last 20 years I have developed particular strengths in whole system analysis, long term conditions, end of life care, & optimised pathways of care to reduce activity in urgent care & non-elective admissions, focusing on prevention, early diagnosis & planned care whilst developing tools to promote active self management to reduce complications/admissions
Katy Gordon's Current Company Details
Co-Creating Balance Ltd
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Healthcare Management | Quality Improvement | Innovator | Patient Safety |Turnaround | Healthcare/System Troubleshooter | Author | Coach
saffron walden, essex, united kingdom
- Website:
- cocreatingbalance.com
- Employees:
- 1
Katy Gordon Work Experience Details
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OwnerCo-Creating Balance Ltd 2005 - PresentFounder. Established to provide Specialist services to the NHS, primarily working with providers [team leaders, change-makers, and directors/senior managers] and commissioners to redesign systems and processes, including using RightCare and other data, that deliver cost effective services that work for both patients and staff as well as consistently achieving 'must do' targets and identifying financial savings that can then be reinvested in the system. Experience of both commissioning and provider development, with extensive expertise in process redesign and transformational development, pathway development, performance management, and strategic planning, producing commissioning service specifications and new service models. Also an experienced results coach and mentor.Author of 'Beating High Blood Pressure, a book for those who have, or have relatives who have, high blood pressure.
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Project ManagerRedbridge Council Apr 2024 - May 2024Greater London, England, United KingdomReview of discharge process; recommendations for change including integrating systems working across pathways, collaboration, the formation of one team, hospital based, web-based referral proforma to then be used as a live document until discharge from the Acute Trust, professional boundaries, and governance processesThis should have been a 3-5 month contract but this review highlighted many areas for change, both across the discharge process but also change required across the wider integrated care system in order for the new discharge model to be effectively implemented . -
Senior Programme Manager, Long Term Conditions [Ltc] Transformation TeamNhs North East London Jun 2022 - Dec 2023Romford, England, United Kingdom- initially brought in to lead the early detection and first response for people presenting for the first time with symptoms of one of the major LTCs- BHR had a very high and increasing burden of cardiovasculat disease which was threatening to completely swamp all the local NHS services and resources within the area- developed a new concept as to how the burden of disease could be better managed over the next 5-10 years through proactive case-finding and working with people to attain good/better health from wherever their start point is, thus managing them 'upstream' -the approach was to actively move to improving/maintaining good better health as opposed to waiting for ill health to occur and then treating people once they already had overt disease- this would impact on reducing/delaying progression to overt disease, reducing the number of non-elective [NEL] admissions, A&E attendances, and people requiring support and care- there was compelling local data to change how we manage health- as a result I developed a new approach to prevention which intertwined within individuals' lives from cradle to grave rather than being divided up into primary, secondary, tertiary etc prevention as was the traditional approach- this new approach worked really well with the move to delivering integrated care within the new NHS structures and the set up of ICBs- however funding for my post to continue was terminated in Dec 2023 because of financial constraints within the ICB, even though this programme would have changed the face of healthcare for the local population over the coming years, and would have been very cost-effective -
Band 6 Nurse Lead, Covid-19 Mass Vaccination ProgrammeEssex Partnership University Nhs Foundation Trust Mar 2021 - Dec 2022Haverhill, England, United Kingdom Initially, Then Bury St Edmunds- bank and fixed term contract with the vaccination team- lead the clinical team in the day-to-day management of the team- trained junior members of the team as required- maximised vaccine usage/uptake whilst minimising wasted doses- ensured the environment met all national standards to protect the patients and staff effectively - ensured staff understood the changing instructions as time progressed for both patient groups and different types of vaccine within short timeframes of the updates sent out from the national team- ensured patient safety was paramount -
Programme Manager, Project Management OfficePrincess Alexandra Hospital Nhs Trust Feb 2022 - May 2022Harlow, Essex- one of two leads brought in to help lead the set up of a new Trust Project Management Office [PMO] with the PMO Director - swiftly learnt the new software the Trust had decided upon as a tool to manage their transformation programmes/projects- worked with middle management upwards to use the system- took the lead and was responsible for working with approximately half the hospital, including the Corporate Division- uploaded all current programmes and projects currently running for the directorates/teams I was responsible for - trained all relevant staff on use of the system and how the tool could be best used to manage their prograqmmes/projects so that they were up and running in the shortest possible time- initially also had to motivate teams regarding use of the new system, and to win hearts and minds, as the Trust had had a previous PMO in place which they had stopped as many staff were very unhappy with it and were not using it. -
Senior Project Lead, Test Trace & Outbreaks Cell, Covid-19 Incident Coordination TeamNorth East And Yorkshire Region Aug 2020 - Nov 2020- providing assurance on all relevant aspects of care for this part of the Covid-19 pathway- analysing data on a daily basis & presenting an accurate sit-rep to the rest of the Regional Team- working with the rest of the team to reduce/prevent any major incidents during the pandemic lockdown
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Nurse Manager, 2 Days/Week, Consulting SpecialistHerne Hill Group Practice Nhs Jan 2019 - Dec 2019Herne Hill, London
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Senior Programme Manager, Part TimeEastern Ahsn (Academic Health Science Network) Feb 2019 - Oct 2019Cambridge, United Kingdom -
Senior Programme ManagerEastern Academic Health Science Network Feb 2019 - Oct 2019Cambridge, England, United Kingdom- initially developed a cancer innovations directory, and training package for new innovators- from May led delivery of the national PINCER programme across the Eastern Region to support safer medicines management/prescribing for patients, with a projected decrease in adverse medicines events/'near misses' in the future. - all 11 CCGs signed up- 58 practices actively implemented the programme -
Pathways Transformation SpecialistChannel 3 Consulting Nov 2018 - Jan 2019Stevenage, Hertfordshire, United KingdomWorking with paediatric teams to improve processes and the use of IT to deliver good care -
Nhs Rightcare Interim Delivery PartnerNhs England Midlands & East Feb 2018 - Sep 2018Leicestershire & Northamptonshire
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Quality Review ConsultantThe Pathology Partnership Oct 2015 - Jan 2017Iconix Park, Pampisford, CambsFocusing on quality standards I concentrated on the customer facing services, phlebotomy in particular. I identified areas for potential savings of between £1.6 - 2M to the organisation. I also developed a cost-efficient model for carrying out phlebotomy services for primary care, transformed current services in some geographical areas whilst at the same time improving significantly the patient experience and wait times.
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Specialist AdviserCare Quality Commission Sep 2014 - Sep 2016Specialist adviser for review of organisations in both acute hospitals and primary care -
Programme Consultant, Cvd Strategic Clinical Networks [London]Nhs England Jan 2015 - Jul 2016Southside, Victoria Street, London Sw1Initially covering a short term secondment of the current post holder, progressing the pan-London renal programme. Subsequently providing specialist expertise to the CVD networks:Organising, planning and delivering an event to define peer review measures prior to working with the 7 London Renal Units to achieve peer review with subesquent individual reports and also an aggreegated report prior to devolved commisioining of haemodialysis services in April 2016 Planning and organising an event to identify the key requirements of a toolkit to develop patient peer support systems, what does best practice look like and how it owuld be measured. The outputs from this event will be used to develop a toolkit for units to use to estbalish a good patient peer support system -
Consultant, Specialist Advice On Cardiology CommissioningCentral Southerm Commissioning Support Unit Apr 2014 - Nov 2014BerkshireLeading review and commissioning of cardiology services across East Berkshire, in the first instance, with input to cardiac and stroke commissioning, and primary care development in West Berkshire.Commission a community cardiology service and review the business case. This was subsequently determined to need updating prior to commissioning the service. Reviewed local cardiac services, analysed data and identified areas for improvement, including quality standards, pathways, referral processes to achieve 18 week wait targets, reduction of non-elective admissions, etcDeveloped the 3 different clinical cardiac pathways and redefined the community cardiology service in line with clinical need and the agreed new pathways. Created the project plan which included time-lines, input requirements from other teams within the CSU, project support etc
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Interim Cardiology Project ManagerNhs Greenwich Ccg Sep 2013 - May 2014GreenwichLed a review of cardiac services locally, analysed data, and identified areas where services could be improved clinically whilst also delivering QIPP savings. Developed redesigned streamlined pathways of care across primary, secondary, tertiary and community care, including identifying patient outcomes for the 3 different cardiac pathways, ensuring that all national targets such as 18 week wait were achieved within the pathways. Identified activity which could be shifted from secondary care to community, including admissions avoidance and developing a more robust referral pathway with one stop diagnostic clinics to ensure early diagnosis and initiation of treatment. Identified options to support patients to self manage via telehealth, or via the specialist nursing teams working across the interface between primary, community and secondary care. This was especially relevant following a first non-elective admission for heart failure, and for people with a new diagnosis.Developed a service specification for the heart failure pathway, including identifying a more holistic set of performance measures to monitor the pathway via an alliance contracting approach. -
Care Pathway ConsultantCarlisle Health Alliance Aug 2011 - Aug 2013This project, working with 3 practices and the district nursing team, delivered a new approach for managing people with more than 1 long term condition, The project delivered an integrated approach to care so that across the different nursing teams patients were managed holistically with one annual review for them and their health across all conditions within the cardiovascular remit, and including depression, reducing the need for multiple visits for different conditions. In essence this project delivered what is now being termed the 'House of Care' approach before it became a national strategy.This approach to care encompasses the following elements: Leadership and management - crucial to the success of any change project is the support & commitment from the whole team.A vascular template was developed as a tool to enable the nurses to carry out structured holistic reviews. This template provides a solution to Action 1 in the DH publication 'Cardiovascular Disease Outcomes Strategy' released in March 2013Organisation: reviewing current working practices and identifying changes to ensure that vascular reviews are incorporated into the working week of the practice.Governance/Appraisals Framework - reviewing current competences within the nursing teams and identifying training needs to support development of competences to deliver the reviewsPatient held resource/personal health action plans - these serve as an aid to structured care and help educate patients and professionals in the principles of good care, whilst involving patients and carers in their management plan.Piloting risk management software to target high risk groupsLooking at the use of telehealth to monitor and educate patients to manage their condition/s betterThis project has been featured in the Primary Care Commissioning national newsletter 'Commissioning Excellence' in March 2013 - please see link below and go to page 8
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Interim Chief Nurse, Part-Time2 Ccgs In Kent Feb 2013 - May 2013Ashfod, KentAs an NHS IMAS Associate I was responsible for advising on and setting up systems and processes for the substantive post, ensuring all the statutory requirements for Quality and Safeguarding were fulfilled. This included managing the day to day operational issues and ensuring all aspects of quality were addressed, as well as providing reports to the Boards especially exception reporting where relevant, and what action plans were in place to address any issues.
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Consultant For Respiratory Strategy Development, Part-TimeSt Joseph'S Hospice Feb 2010 - Mar 2011Consultant for Respiratory Strategy, St Joseph’s Hospice, Hackney, part-time, to lead development of their end of life strategy for patients with end-stage respiratory disease. This included developing stakeholder engagement from 3 PCTs & LAs, service design, latest innovations around end of life choices, team development, & developing the Strategic Vision document. -
AuthorKaty Gordon Aug 2011 - 2011Beating High Blood Pressure is a book for the general public to give them the information they need to make informed choices about their own health, and what they can do to maintain a healthy blood pressure and reduce the likelihood of developing other disease such as heart disease, stroke and kidney disease
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Interim Project DirectorUk Department Of Health Jun 2009 - Jul 2010This involved reviewing the national clinical cardiac audit programme, making recommendations to streamline the whole structure to ensure cost efficient delivery of the programme and ensuring it was fit for purpose for the future. I worked closely with the team in post whilst getting major changes underway, and advising on development of a subsequently successful bid for £5.2M for 3-year funding.
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Healthcare ConsultantTower Hamlets Pct Jan 2008 - Dec 2009• From Oct 2008 to July 2009 I led a review of the Community Stroke Rehabilitation Service to develop a service for the future that was truly patient centric, holistic and optimised team working. Apart from an internal report this included writing a Strategic Vision document & subsequent Consultation paper to put in place the changes in structure required to facilitate implementation of the Strategic Vision. During the last 6 months implementation of the recommendations identified had already been started & the service was on track to provide excellent care for local patients within the year. • From June 2008 I led the respiratory programme for the Primary Care Commissioning Directorate which included cost effective pathways development, and also developing a vision for care for the next 5 years • I worked with the Service Improvement Team to develop an appropriate model of care for managing patients with multiple long term conditions more effectively• I worked with the Commissioning Directorate to develop a screening & prevention programme specification for people at higher risk of developing cardiovascular disease taking into account the ethnic and deprivation diversity within the Borough
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Healthcare Consultant/Project ManagerAnglia Heart & Stroke Network May 2008 - Jan 2009• Carried out a cardiac rehab services review across the whole Network & made recommendations to develop the services to ensure they were fit for purpose• Worked with the PCT Commissioners to develop a patient-focused clinical pathway, & a strategic commissioning specification including identifying competences, whilst also taking forward other recommendations highlighted within the report/review
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DirectorKent Cardiac Network 2005 - 2008The key aspects of this role were:• Organisational board development• Developing strategic vision and leadership structures and systems• Building partnerships and agreed strategies in organisations• Review and development of pathways for patients with heart failure, arrhythmias and acute stroke• Led the development of diagnostic cath labs in the acute Trusts across the Network and subsequent strategy development for implementing primary PCI across the Network• Oversaw & completely transformed the approach to cardiac rehab delivery across a healthcare economy• Commissioning and designing leadership development programmes• Gave new direction & coaching to the team of staff, resulting in a shared strategy & work plan with team systems and culture• Training for pharmaceutical companies on understanding and engaging with the NHS• Interest in health coaching approaches for individuals with life changing medical events• Budget development and setting, management and control• Partnership working with commissioners to deliver streamlined pathways of care• Developing service level agreements with commissioners• Identifying and acting on opportunities for service redesign and cost saving
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Interim Director, Part-TimeNorth East London Cardiac Network Jan 2005 - Dec 2006The role involved:• Organisational board development• Developing strategic vision and leadership structures and systems• Building partnerships and agreed strategies in organisations previously fraught with division• Implementation of the National Service Framework (NSF) for CHD across the clinical network• Benchmarking primary care practices against national standards and best practice, and identifying change and improvement programmes• Redesigning services across several healthcare economies & delivering the redesigned service • Implementation of a Network-wide strategy to provide primary PCI which went live in April 2006• Commissioning and designing leadership development programmes• Establishing and giving direction to a new team of staff, coaching them to develop a shared strategy and work plan with team systems and culture• Certified coach with a varied range of experience in coaching • Budget setting, management and control• Identifying and acting on opportunities for service redesign and cost saving• Identifying potential areas of service delivery for making cost-effective savings.
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Interim Senior ManagerNewham Pct Jan 2004 - Mar 2005Within this role I was responsible for the following:• Review of implementation of the National Service Framework (NSF) for Coronary Heart Disease (CHD) across the healthcare economy• Developing strategic vision, leadership structures & systems for CHD management in the PCT• Building partnerships & agreed strategies to maximise opportunities within restructuring of the NHS• Development of pathways for patients with heart failure and prevention of CVD• Design & delivery of a project to assess implementation of the NSF for CHD across a healthcare economy & deliver improvements resulting in high quality care as part of the PCT’s three year plan• Design & delivery of a GP with Special Interest (GPwSI) community based diagnostic heart failure service • Identifying potential areas of service delivery for making cost-effective savings. (In one project identified savings of £1.8 million per annum on provision of diagnostic 12-lead ECGs in primary care)• Delivering accredited training courses for primary care nurses to provide them with the necessary knowledge and skills to deliver high quality care for the long-term management and care for people with, and at high risk of developing, heart disease• Redesigning services in line with new pathways and delivering the redesigned service • Developing local teams to implement national service standards
Katy Gordon Skills
Healthcare
Training
Coaching
Strategy
Management
Leadership
Nursing
Clinical Research
Change Management
Personal Development
Wellness
Business Planning
Strategic Planning
Mental Health
Treatment
Hospitals
Stress Management
Business Strategy
Project Management
Public Sector
Policy
Leadership Development
Nlp
Public Speaking
Healthcare Consulting
Process Improvement
Process Consulting
Continuous Improvement
Health Education
Analysis
Prevention
Performance Improvement
Nutrition
Stakeholder Engagement
Healthcare Management
Holistic Health
Pain Management
Medicine
Budgets
Performance Management
Mentoring
Katy Gordon Education Details
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Human Physiology -
Wispers School, Haslemere, Surrey'O' And 'A' Levels -
Lavant House SchoolEnglish Language, English Literature, Biology, French, History
Frequently Asked Questions about Katy Gordon
What company does Katy Gordon work for?
Katy Gordon works for Co-Creating Balance Ltd
What is Katy Gordon's role at the current company?
Katy Gordon's current role is Healthcare Management | Quality Improvement | Innovator | Patient Safety |Turnaround | Healthcare/System Troubleshooter | Author | Coach.
What is Katy Gordon's email address?
Katy Gordon's email address is ka****@****nce.com
What is Katy Gordon's direct phone number?
Katy Gordon's direct phone number is +4478879*****
What schools did Katy Gordon attend?
Katy Gordon attended University Of London, Wispers School, Haslemere, Surrey, Lavant House School.
What are some of Katy Gordon's interests?
Katy Gordon has interest in Skiing, Anthropology, Environment, Opera, Healthcare Management, Personal Development, Theatre, Ballet, Poverty Alleviation, Personal Health And Well Being.
What skills is Katy Gordon known for?
Katy Gordon has skills like Healthcare, Training, Coaching, Strategy, Management, Leadership, Nursing, Clinical Research, Change Management, Personal Development, Wellness, Business Planning.
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