*Licensed in Indiana & Illinois*Served as a Production Assistant for Peoria, Illinois. Assisted clients in the beginning phase of preparing to obtain a mortgage. Worked with clients post-closing for any questions or issues regarding their loan. Collected and reviewed client documentation for loan application and throughout loan process. Sent Docusign documents throughout the loan process and assisted clients with letters of explanation for any questions on their loan. Worked with Branch Hotline to resolve servicing issues.❖ Planned events for Branch Manager to assist realtors and build relationships❖ Solved client issues and questions regarding their account or billing information❖ Worked with clients on recasting their loan and tax/escrow questions and issues❖ Ensured all documentation was accounted for and properly completed/signed❖ Documented loan details for processing plan to ensure smooth transition of work

❖ Hired as a Branch Assistant to support a new team for APMC. Completed company training and Encompass training. Finalized personal license for Indiana and Illinois.

Served as a Branch Office Coordinator for Fort Wayne, Indiana, while also helping to support a branch near Indianapolis, as well as a branch in Illinois. Generated management reports to monitor production in Fort Wayne. Collected and review client documentation for loan application and throughout loan process. Sent Docusign documents throughout the loan process and assisted clients with letters of explanation for any questions on their loan.❖ Planned events for Branch Manager to assist realtors and build relationships❖ Solved client issues and questions regarding their account or billing information❖ Worked with clients on recasting their loan and tax/escrow questions and issues❖ Ensured all documentation was accounted for and properly completed/signed❖ Documented loan details for processing plan to ensure smooth transition of work

Served as Executive Assistant to the President responsible for acting as a point of contact and communication liaison between the CEO and multiple departments. Maintained CEO calendar, personnel accounts, and accompanied CEO on meetings and business trips to organize logistics. Collaborated cross-functionally to manage information flow and works with multiple departments in assisting with daily needs. Coordinated travel, facilitated staff meetings, and oversaw communication with clients and vendors.❖ Maintained responsibility for coordinating company events by gathering event requirements and planning event logistics❖ Provided leadership and support by assisting in coordination of trade shows, including Fuel Summit, NACS & MPACT❖ Formatted information for internal and external communication, including memos, emails, presentations, and reports❖ Focused on identifying opportunities and implementing best practices for driving efficiency and process improvement

Served as Office Manager for this company that helps clients drive growth and increase revenue by leveraging the best aspects of digital marketing and agile development. Directed office management operations in the company, including managing accounts payable, accounts receivable, bill coding, expense reports, deposits, and collections. Managed human resource responsibilities, including payroll, new employee onboarding, auditing time entry, posting reports for team leads, and tracking review process. ❖ Improved overall company culture by implementing special events within the office, including weekly staff breakfasts❖ Contributed to benefits administration and 401K across the company resolving benefits and compensation inquiries❖ Managed and coordinates outside vendors, building maintenance, security personnel, and general facility maintenance ❖ Created invoices, managed receipt filing, organized financial documentation, and prepared office correspondence

Provided leadership for this staffing company by working directly with corporate clients to conduct needs analyses, develop staffing solutions, and identify industry type. Reviewed corporate directives related to skill marketing objectives and reviewed client profiles for industry profiling. Performed additional responsibilities, including payroll, workers compensation, unemployment, pay/bill adjustments, interviewing, hiring, dismissal of personnel, skill marketing & management of Talent Trak. ❖ Conducted marketing communications with employer base to develop job leads for the candidate selection process❖ Communicated with on-site hiring managers on employee performance and to maintain effective customer relations❖ Contributed to delivering corporate training on candidate selection and maintaining professional customer relations

❖ Assisted manager in achieving daily, weekly, and quarterly sales goals❖ Participated in company sales meetings, and reviewed corporate product training❖ Utilitzed direct sales techniques to achieve daily sales quotas❖ Performed store opening and closing❖ Organized sales areas in conjunction with Plan-o-gram and adjusted pricing weekly for sales events❖ Reviewed product inventory in computerized tracking system and produced sales achievements to track sales goals