Katy Messner Email & Phone Number

Zionsville

Indianapolis, Indiana, United States

Zionsville, Indiana

• Managed more than 300 units on campus at University of Illinois. Maintained tenant accounts; collected rent and served five-day notices of violation and eviction notices.
• Oversaw maintenance of assigned buildings. Gathered as much information as possible about the issue, reported it to maintenance personnel, and followed up to ensure request was completed.
• Showed units to prospective renters; wrote leases and reviewed them with clients.
• Participated on team that managed move-in and move-out processes. Signed keys in and out, ensured lease paperwork was fully completed and noted issues discovered upon move-in.
• Managed off-campus accounts that were past due. Established payment arrangements with tenants or filed necessary court papers to start eviction processes if tenants refused to pay or defaulted on signed agreements.
• Collaborated closely with company attorney and appeared in court regularly to testify in cases called before the judge.

• Provided continuous customer service, support, and follow-up, leading to increased consumer product sales. Contacted new and existing customers in call center environment.
• Achieved individual sales performance that played a critical role in the consumer division’s exceeding $1 million in sales.
• Analyzed consumer issues and recommended the appropriate SePRO chemical solutions.
• Conducted localized product demonstrations to increase consumer product awareness.
• Assisted in on-boarding and training processes for additional Pond and Lake Advisors.
• Worked with other internal company departments to minimize downtime.

• Used Visual Analyzer to upload underwater imaging data into program that allowed manipulation of sonar reports.
• Assisted with the creation of pond treatment maps.

• Directed daily business activities, including customer service, sales, and inventory.
• Tracked and managed the profitability of day-to-day business.
• Assisted with planning and development of special events. Coordinated banquets and parties involving more than 75 attendees.
• Took part in screening and hiring new employees.
• Trained restaurant staff.
• Contributed to menu planning and design.

Indiana Real Estate License

Associate Of Arts (A.A.), General Studies

Associate Of Arts, General Studies