- Collaborate with bookkeeper to manage accounts payable and receivable- Oversee staff onboarding and offboarding processes, including HR and benefits administration for two new hires and two resignations- Coordinate organizational events, handling venue selection, catering, material procurement, task management, and event-day support- Manage daily office operations and resolve issues as they arise- Develop and document company policies, including updates to the employee handbook and benefits policies- Filled in for the Director of Marketing, applying prior experience to manage key marketing functions and ensure continuity amid a staffing transition

- Integrated new clients into operational framework by aligning contract therapists’ capacities and expertise, while managing a waitlist to optimize resource allocation and satisfaction for clients & contractors- Supported contract therapists across administrative, operational and clinical domains to ensure efficient operations and exemplary service delivery- Tracked invoices & client balances, as well as program metrics and expenses, enabling accurate financial reporting and informed decision-making- Managed session invoicing and therapist payment processes, ensuring timely and accurate collection and compensation for services rendered- Reviewed program policies for HIPPA compliance and areas for improvement to enhance operational effectiveness and client confidentiality- Assisted in recruiting, interviewing, and onboarding contracted therapists- Coordinated and facilitated bi-monthly therapist meetings

- Coordinated planning, management & direct oversight of families and volunteers enrolled in ongoing grief support groups- Researched and consulted with internal and external leaders to guide the expansion of the support group program to a new area of the city - Assisted in planning and teaching quarterly volunteer trainings, ensuring alignment with organizational goals and operational excellence- Completed a 6-month Diversity, Equity & Inclusion (DEI) workshop to assess the cultural landscape at Brooke's Place across various operational domains & create a DEI Strategy; Served as Secretary on internal DEI Task Force committed to integrating inclusive practices in organizational operations & standards of care- Provided phone support for prospective and current families- Tracked program statistics and outcomes related to families and volunteers- Coordinated and attended special events for families and appreciation events for volunteers- Conducted weekly supervision with MSW and BSW student interns- Engaged in numerous public appearances on behalf of Brooke's Place including: - Appeared on the local news to recruit volunteers for Brooke’s Place (Jul 2023) - Addressed 30+ people as a panelist, sharing personal & professional experiences of grief after overdose death (Mar 2023) - Led educational discussion on grief following the screening of “Dear Zoe” at the Heartland Film Festival (Oct 2022)

- Wrote and copy edited original blog, sales and web content- Designed websites (WordPress) and other marketing pieces for print and digital use

- Strategically led and deployed partners (employees) to maximize shift efficiency- Addressed customer concerns promptly, kindly & satisfactorily- Assessed inventory, placed orders & ensured preparedness for future shifts

- Crafted quality beverages and experiences that exceed expectations - Proactively maintained stock of beverage components and completed cleaning duties

- Utilized evidence-based therapeutic modalities to conduct individual, family and group therapy with juvenile offenders- Provided case management to youth, their families & treatment teams- Conducted biopsychosocial and trauma assessments at intake- Wrote monthly reports for youths' comprehensive treatment team

- Developed rapport with clients to build therapeutic relationships- Used evidence-based modalities to intervene with clients- Completed intakes with compassion and cultural humility

- Co-Facilitated ongoing support groups for grieving young people- Led intake process with families considering support groups- Co-Facilitated 8-week support group at a local elementary school- Participated in staff meetings and debriefings

- Created estimates, coordinated schedules, and ensured timely completion of work for clients- Wrote briefs to define & distribute tasks to Creative team, then reviewed and provided feedback- Coordinated social media content development and scheduling, and analyzed monthly reports - Recruited, hired and supervised interns & content specialists

- Managed project timelines and completion- Researched & developed strategic initiatives - Prepared creative briefs & oversaw creative timelines

- Managed social media & blog development for 10 clients- Assisted in strategic marketing planning process - Aided in client acquisition

- Wrote copy for updated website- Researched, wrote and scheduled content for Facebook- Wrote over 15 blogs on topics including fitness, employee wellness and test results - Prepared business cards and other files for print production; Proofed items at printer

- Designed promotional flyers and posters for two ADA programs- Created social media plans- Drafted press releases

- Wrote over 30 press releases and strategic campaign plans- Drafted 5 social media plans- Wrote 14 pitches to reach media outlets on behalf of clients- Completed a Capstone project in which I served as the publicist for one author