Currently licensed to sell health and life insurance in the state of Florida.

▪ Successfully scheduled production using Dentrix, Dental Intelligence, Weave, and Gmail for a practice of 3 doctors and 4 hygienists.▪ Advised patients through presenting financial estimates, including treatment priorities, and scheduling next appointments.▪ Improved patients’ understanding of their insurance benefits, frequencies, co-pay estimates, and maximizing their policy until it renews.▪ Resolved issues with frustrated and fearful patients with compassion, active listening skills, patience.

▪ Led fabrication and order processes of different types of night guards for customers nationwide.▪ Interviewed and developed skills of new hires.▪ Delivered outstanding service to remote customers to maintain relationships.▪ Created and expanded processes, procedures, and operations overall with lab owner.

▪ Achieved sales goal during the COVID shelter in place order by calling follow-up list to start treatment.▪ Generated new business for 2 doctors by taking clinical records on each new patient, participating in exam with doctor, and discussing recommended treatment, length, and cost with patients.▪ Developed and defined roles and responsibilities for 3 assistants and 2 front office staff.▪ Improved patient satisfaction by listening to their clinical and financial needs and concerns.

▪ Led and assisted new doctors on starting same day treatment to increase daily production.▪ Improved procedure flow of 3 general dentists while accommodating visiting specialty doctors weekly with effective office sharing scheduling.▪ Efficiently assisted dentists by performing four-handed dentistry.

▪ Accomplished a ranking of 3rd out of 52 regional offices in supply budget improvement given a restricted and minimal budget.▪ Increased daily production by identifying existing treatment opportunities of scheduled patients.▪ Optimized team building by incorporating externs, training new hires, and continuous development of the of veteran assistants’ skill sets.▪ Improved treatment flow by partnering with an assistant to guide the doctor performing treatment and exams simultaneously from room to room.

▪ Successfully led a team of 9 assistants with varying skills and qualifications for 4 general doctors and 2 visiting specialty teams by fitting assistants to the appropriate doctors on the schedule.▪ Optimized patient flow of daily schedule, on average, of 60 exam and 18 treatment patients by viewing the daily schedule and adjusting to its changes.▪ Improved assistant skill sets to equalize the strength of the team by individual training.▪ Accomplished OSHA and Dental Board compliancy by creating organized systems to follow.▪ Passed California Dental Board inspection.

• Developed and established fundamentals of chairside assisting, patient flow, and teamwork. • Fulfilled high expectation for accuracy and strived for high-quality results. Notable Achievements • Became efficient to fabricate temporary crowns in 10 minutes.• Managed in-house nightguard, whitening tray, and Essex retainer fabrication.

Extern to Dental Assistant• Extern to hire for a doctor who specializes in emergency and geriatric care.