Maintains customer satisfaction by answering customers’ queries, resolving problems, and providing problem-solving resources through refunds, exchanges, or goodwill vouchers. • Review programs, and procedures concerning customer relations. • Maximizes customer operational performance by providing help desk resources like operating cash registers or self-checkout machines to process customer transactions accurately and efficiently. • Ensures operational efficiency by checking proper… Show more Maintains customer satisfaction by answering customers’ queries, resolving problems, and providing problem-solving resources through refunds, exchanges, or goodwill vouchers. • Review programs, and procedures concerning customer relations. • Maximizes customer operational performance by providing help desk resources like operating cash registers or self-checkout machines to process customer transactions accurately and efficiently. • Ensures operational efficiency by checking proper scanning of items, handling cash, processing payments, issuing receipts, and managing any discounts or loyalty rewards. • Accomplishes customer service human resource objectives by training and coaching team members. • Manages customer service, communicates job expectations, and performs job reviews. • Ensure compliance with regulatory requirements, industry standards, and company policies related to customer service operations, data protection, privacy, and security. • Meets customer service financial objectives by forecasting requirements and maintaining high standards of accuracy in transactions to prevent discrepancies, overcharges, or undercharges by counting and reconciling cash drawers at the beginning and end of shifts. • Ensures customer service quality results by conducting surveys like "VOICE OF TEAM," studying, evaluating, and communicating service metrics, and monitoring and analysing results. • Contributes to customer service information and recommendations to strategic plans and reviews in team hurdles. • Determines customer service requirements by maintaining efficient contact with customers. • Develop a thorough understanding of the products or services offered by the organization, including features, benefits, pricing, and promotions, to effectively assist customers and drive sales. Show less

•Validated the Tiered Vendors during the TPRM process after getting the required information by contacting contract managers through emails and team catchups to collect accurate information and put them into appropriate tiers.• Shadowed the CAP (Control Assurance Process) by collecting required evidence from control operators to check if the organisation complies with APRA Standards. • Delivered presentations on cyber awareness for two days in the Cyber Week at HBF. • Checked if the… Show more •Validated the Tiered Vendors during the TPRM process after getting the required information by contacting contract managers through emails and team catchups to collect accurate information and put them into appropriate tiers.• Shadowed the CAP (Control Assurance Process) by collecting required evidence from control operators to check if the organisation complies with APRA Standards. • Delivered presentations on cyber awareness for two days in the Cyber Week at HBF. • Checked if the vendor service is correctly classified in the Up-Guard software according to the risks. Show less