Tejinder Kaur Email & Phone Number

Ontario, Canada

• Execute complex transactions and overrides accurately, adhering to established guidelines and procedures while meeting Service Level Agreements (SLAs).• Identify and escalate operational and compliance issues, connecting with the appropriate function or partner for resolution and ensuring service quality.• Analyze key process drivers and root causes of operational issues, providing accurate insights and recommendations.• Support partners by addressing inbound and outbound requests, performing adjustments within authority levels, and ensuring compliance with relevant regulations and policies.• Contribute to the development and implementation of standards, policies, and procedures to mitigate risk and maximize service efficiency.

New Delhi Area, India

• Proficiently collected, maintained, and analyzed evidence and information for multiple purposes, including incident reports/filings, loss prevention, litigation, criminal prosecution, and processimprovements• Produced comprehensive due diligence reports for clients, emphasizing critical insights related to Suspicious Transaction Reports (STR) and Suspicious Activity Reports (SAR), enhancing risk assessment capabilities and ensuring regulatory compliance.• Gathered, analyzed, and formatted data into regular and ad-hoc reports and dashboards, delivering actionable insights and recommendations for informed decision-making, resulting inenhanced operational strategies and risk mitigation measures• Ensured strict adherence to established policies and procedures for all banking operations, resulting in compliance with regulatory requirements and reduced risk of errors or fraud• Facilitated the smooth functioning of banking operations by training both new recruits and existing employees on essential processes and systems, eliminating knowledge gaps and fostering a cohesive and proficient team environment

New Delhi, Delhi, India

• Expertly conducted client onboarding processes and executed thorough due diligence on existing clients, aligning with established guidelines• Implemented and enforced established policies and procedures for banking operations to ensure regulatory compliance and minimize the risk of errors and fraud• Contributed to the growth of the bank's loan portfolio by advising clients on various credit offerings, disbursing loans, and monitoring repayment schedules, resulting in increased revenue and profitability• Resolved customer grievances efficiently and effectively, preventing escalations and ensuring a positive customer experience• Achieved business targets by identifying and capitalizing on opportunities to sell and market bank products, resulting in increased revenue and profitability• Cultivated strong and trusting relationships with clients, resulting in enhanced customer experience and loyalty

Gurgaon, India

• Developed content that successfully mapped to the desired learning outcomes and was well-received by learners• Reviewed and modified books, workbooks, and lesson plans to ensure alignment with the list of learning outcomes, resulting in more effective and efficient teaching• Adapted content to be grade-appropriate, resulting in increased engagement and understanding among learners• Ensured accuracy and quality of content by making necessary corrections in hard copy books and incorporating them into the soft copy• Contributed significantly to the academic planning process, resulting in well-designed and comprehensive curricula• Approved reviewed content that met high standards of quality and effectivenessDesigned visually appealing and engaging files, resulting in enhanced learning experiences for students

Central Delhi, Delhi, India

• Successfully managed centre-based operations, ensuring smooth and efficient functioning of the centre• Provided excellent customer service by handling students' queries promptly and efficiently, resulting in high satisfaction rates• Effectively planned and scheduled various sessions for students, resulting in a well-organized and engaging learning experience• Managed and maintained a positive and productive learning environment, resulting in increased student engagement and motivationMaintained accurate and up-to-date records of student attendance and progress, facilitating effective tracking of individual and group performance• Implemented innovative ideas and initiatives to enhance the overall learning experience, resulting in positive feedback from students and colleagues• Consistently met or exceeded performance metrics and targets, demonstrating a commitment to excellence and continuous improvement

Post Graduate Certificate In Business Administration, A

Post Graduate Diploma In Business Administration, Finance, General, A

Bachelor Of Science (B.Sc.), Chemistry