Kaushal Sharma Email & Phone Number

Mumbai, Maharashtra, India

Gurgaon, Haryana

Leading the Technical Service function at Falken Tyre India(A brand of Sumitomo Rubber Industries, Japan), primarily responsible for After Sales Service, Warranty Management, Product Performance Monitoring,Technical Training, New Product Development, Market Research, Field Surveys, Technical communication, Tech. support to Sales & Marketing devision. Sales of UHP Tyres.

Gurgaon, Haryana, India

New Delhi Area, India

Responsible for after sales service for all product group (PCR, AG, TB, OTR) in North Region for both OEM and Replacement market, which roughly contributes 40% of Sales and customer complaints. Managed team of 20 CS Engineers, coached and motivated them to achieve highest standard of customer satisfaction. Major Area of work includes:1.Planning & Management of Service Activities.2.Sales Support.3.Manpower Management.4.Product/Field Testing.5.Technical Training.6.Support to Field Engineering in failure analysis and audit of returned tyres.7. Visits to OEM on regular basis and maintaining good relationships.8. Actively participates in sales/service campaigns by OEM and other channels partners.9. Active support to 4S channel to promote GY brand tyres sales in OE dealerships.10. Support OTR function, study of mines and operating conditions, TKPH study, Failure Analysis, Selection of right product based on actual operating conditions.

Kolkata Area, India

Same as above.

Lucknow, Uttar Pradesh, India

• Provide technical support to end user, OEMs and BSID dealers of entire U.P & Uttarakhand for PCR and TBR tyres.• Handling Warranty & Goodwill cases• Conducts various kind of technical & competitors surveys, on periodic basis for both PCR and TBR categories.• Provide periodical technical training to all OEMs and BSID dealer manpower.• Prepare product quality report time to time• Support sales promotion through various sales & service campaign at OEMs and Repl. Dealers.• Attaching fleet owners & OEMs to BSID dealer for Sales Support (PCR and TBR).

Jabalpur Area, India

• Winner of Zonal Level Skill contest and Runner-up in National Skill Championship organist by TKMPL. Plan, organize, lead and control part of service management operations• Monitor complaint resolutions & Oversee warranty and goodwill cases• Conduct weekly analysis of key performance indicators (productivity, efficiency, labor utilization, labor sales, labor gross profit, parts sales/repair order, labor sales/repair order) and expenses• Maintain service and parts coordination through regular meetings with Parts Manager• Ensure 7 step Storage process, SOBO & MAX-MAX, Maximum Service Rate with Minimum Stock Month at the Parts Warehouse• Monitor job quality through quality control inspections, comeback reports, complaints• Send Technical & other reports to the Principle on regular basis• Lead Body & Paint Team & Co-ordinate with Insurance Officials /Surveyors for major claims

Mechanical Engineering, 1St Division

Pgdbm, Marketing/Marketing Management, General

Advance Cource In Intigrated Cad/Cam

AutoCAD, CATIA, PRO E

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