Kaushik Venugopal Email & Phone Number

Noida, Uttar Pradesh, India

Ahmedabad, Gujarat, India

To Drive continuous improvement for TQ and DeliveryEvaluate effectiveness of TQ interventionsStrengthen Quality management processes / framework to improve quality deliveryAccurately capture SLA/SLO metrics, the reporting needs of all clients and set up / customize processes to seamlessly meet the client's expectationsDrive and maintain high throughputs in.

Gurugram, Haryana, India

• Managed training schedules for Subject Matter Experts, Quality Analysts, and team leaders based onTNA using Six Sigma and Lean fundamentals to brainstorm process improvement strategies.
• Using Udemy, Cog-Where, and Google Classrooms learning management system (LMS) to maintainthe training database.
• Facilitating ILT and virtual/online programs: Set up Zoom links, Google Meets and Outlook invitesaccordingly, and prepare supporting platforms for simulated-based training (e.g., Google Classroom forparticipant’s.
• Identify the client’s goals and evaluate the team project’s KPIs using the Pareto / Fishbone analysistechnique to track and mark progress, implement improvement solutions, to bridge the product gap ofthe trainee's.
• Propose and lead initiatives to continuously enhance L&D operations by sending training updates daily to stakeholders (highlights and lowlights) by highlighting any possible changes that might assist in contributing to.
• Monthly and Quarterly review as a thought partner to the stakeholders on opportunities to improveoperation effectiveness and efficiency. Maintain the filing system for training materials and documents,making updates to.

Gurgaon, Haryana, India

Noida Area, India

Bengaluru, Karnataka, India

Bangaon Area, India