Responsibilities:• Coordinated with non-profit organizations to mitigate partnership pain points; managed stakeholder expectations leading to improved collaboration• Identified and resolved critical issues on PalUpNow! platform for enhanced user experience; transformed from a minimum viable product (MVP) to a fully functional self-serve portalAchievements:• Automated back-office processes using Airtable resulting in 30% reduction in administrative overhead• Proactively reached out to new users, contributing to 20% increase in user engagement• Introduced PalUpNow! and enrolled Cancer Foundation of India and Towards Future, which increased reach and

*Identify critical pain points leading to substantial enhancements in the user experience of the PalUpNow! platform, with a particular focus on catering to non-technologically proficient individuals*Demonstrated proficiency in executing rigorous functional and integration testing procedures, consistently pinpointing issues and ensuring successful verification of fixes.

*Provide guidance and support to our student interns and help them complete their deliverables and school assignments. *Guide non-profits and early adopters to use PalUpNow! Rides for their daily needs

Led multiple large-scale projects, ensuring compliance with the organization’s best practices to deliver successful outcomes including:• Led an 8-member team on a hybrid project, ensuring compliance and timely delivery within a $250K budget. Negotiated licenses for the ShareGate Migration tool, saving $15K. Completed the project a week ahead of schedule.• Guided a team through knowledge transfer, gap analysis, and data migration. Achieved 95% data accuracy and improved customer satisfaction by 15%.• Authored and owned account-level Business Continuity Plan (BCP), identified critical business processes, dependencies, Recovery Time Objectives (RTO) and prepared disaster and backup recovery strategies • Coordinated resource planning, managed BCP, and streamlined onboarding, reducing time by 50%. Ensured 95% success in disaster recovery and supported ISO 27001 recertification with minimal observations.

Maintained a high level of customer satisfaction, with 100% of users reporting improved service and issue resolution experiences.