Engineering Manager
Current• Managed global teams of technical support and development.• Senior escalation point for customer issues and complaints, review and responding to customer.• Management of critical business situations affecting customer business.• Review and approval of changes to customer environments, ensuring timely system impact, zero breach of maintenance windows and compliance SLAs.• Compliance with data security as defined by corporate and customer contractual requirements.• Develop and maintain project plans, estimations, specifications, flowcharts, and presentations.• Implemented continuous improvement by re-engineering of processes after reviewing metrics.• Maintain communication with stakeholders at multiple levels and with external organizations.• Provide status updates and communicate key messages to senior management and stakeholders. • Collaborated and implemented ZDD, AppDynamics, Splunk, Grafana, etc. during product launches.
