Kauthar Jacobs Email & Phone Number

City Of Cape Town, Western Cape, South Africa

•Verify new real money accounts flagged by reports.•Assess accounts hitting velocity checks for transactions.•Block accounts failing internal control checks to prevent abuse.•Conduct KYC checks and validate financial documents.•Oversee withdrawal verification, including gameplay checks.•Address player inquiries and escalations regarding accounts.•Validate financial documents and proofs associated with accounts.

Cape Town, Western Cape, South Africa

• Explaining and enforcing policies and procedures via email and phone •Protecting both the company and clients by completing daily Risk Management & Investigation tasks • Escalated Phone Calls and emails • New Account Verification • Analysis and interpretation of Daily Reports • Real-Time Account Verification Merchant Adjustments • Investigate claims of fraud or unauthorized activity from all departments (stolen identities, stolen credit cards, unauthorized wagering activity, hijacked accounts) • Explain, handle, and enforce client situations via phone or email • Respond in a timely manner to email inquiries according to internal procedures and policies • Review any suspicious documentation that is forwarded by other departments • Keep records and investigate patterns on all known suspicious & fraudulent activity • Receive, record, track and maintain department specific files (documentation) • Liaise and build relationships with other departments to assist with customer inquiries • Perform any miscellaneous duties as assigned

Cape Town, Western Cape, South Africa

• Detecting and preventing fraudulent activity by working the live fraud transaction queue. • Manage inbound, outbound calls and mailboxes.• Identify fraudulent activity. • Communicating with customers telephonically and via email. • Review suspicious VISA credit card fraud alerts and action accordingly• Verify and review new clients supporting documents• Identify fraudulent trends on VISA online and provide recommendation to fraud operation management• Create fraud awareness.

Cape Town, Western Cape, South Africa

• Detect and minimize fraudulent account activity by working the live Fraud transaction queue. • Manage Inbound and outbound calls. • Create fraud awareness both internally and with customers/merchants.• Fraud trend analysis, identify trends and provide recommendation to fraud operation management.• Engage with relevant stakeholders during the investigation process, which includes internal and external staff, management, as well as SAPS• Manage mailboxes• Risk screen new online credit card and personal loans before approval• Review suspicious Mastercard credit card fraud alerts and action accordingly• Verify and review new client supporting documents (ID’s, payslip and bank statements)

Cape Town, Western Cape, South Africa

• Provide the necessary information regarding his/her claim.• Request documents• Follow up on customers claim. • Communicating with customers via email/telephonically

Cape Town, Western Cape, South Africa

• Captured new applications. • Requested/retrieved documents• Communicated with customers/vendors telephonically and email. • Resolved customers/merchant queries.