Muhammad Kautsar Email & Phone Number

Kingstown, Saint George, Saint Vincent And The Grenadines

• Oversee of the daily execution of tasks relating to client deposits, client withdrawals, affiliate withdrawals, account opening/maintenance and closures.
• Lead the risk assessment of all transactions related to deposits, withdrawals and credits, to identify potential fraud and other related issues, and take all necessary actions.
• Handling the Documentation Verification process.
• Create, maintain, and enter information into databases & other documents, using word processing, spreadsheet, database, or presentation software.
• Coordinating with other regions team relating to documentation & forms.
• Resolving internal and external queries in a timely and professional manner.

Limassol, Cyprus

• Provide support and assistance to other departments, learning other areas of the operations to assist teams and expand knowledge.
• Perform various translation and interpretation duties from English into Bahasa, including written texts, localization & internationalization.
• Provide interpretation and transcription services as needed.
• Translated text projects, including legal documents & company website.
• Participate in all forms of marketing activities, including social media & content creation.
• Provide information to the customer and place appropriate notes in system indicating exactly what action was taken or needs to be taken.

Jakarta Utara, Jakarta, Indonesia

• Served as point of contact for customers on any Logistics related issues.
• Provided support in the planning and tracking of the shipment of finished orders.
• Responsible for keeping appropriate documentation and logs to support all planned finalized orders.
• Responsible for providing accurate reports to track performance and enable decision making.
• Actively participate in continuous improvement and problem-solving activities within the unit.
• Set up the equipment for hardware installation and maintenance in office, store including new store opening & closing.

Tangerang, Banten, Indonesia

• Assisted an average of 30+ customers per day in finding or selecting items, and providing product recommendations.
• Stock, replenish, and organized inventory with accuracy and efficiency, completing task 10% faster than average associates.
• Maintained accurate and attractive merchandise displays, ensuring strategic placement of products in order to maximize purchases.
• Provided outstanding customer service, receiving 0 Complaints.
• Assisted team members when necessary in handling cash registers, organizing inventory room, labeling products, unloading merchandise, and cleaning up.

Tangerang, Banten, Indonesia

Jakarta Selatan, Jakarta, Indonesia

• Set up the equipment for hardware installation and maintenance in office, store including new store opening.
• Implemented new feature release by conducting trial and training sessions for the Operations team.
• Responded in timely manner to service issues and requests.
• Provided day-to-day support for business-related IT to end-users.
• Performed on-site visits and remote to develop partner solutions and provided IT support services, troubleshooting, and system operation.
• Actively participate in continuous improvement and problem-solving activities within the unit.

Jakarta Selatan, Jakarta, Indonesia

Bachelor'S Degree, Accounting

High School Diploma, Social Sciences