Muhammad Kautsar Email & Phone Number

Kingstown, Saint George, Saint Vincent And The Grenadines

● Oversee of the daily execution of tasks relating to client deposits, client withdrawals, affiliate withdrawals, account opening/maintenance and closures.● Lead the risk assessment of all transactions related to deposits, withdrawals and credits, to identify potential fraud and other related issues, and take all necessary actions.● Handling the Documentation Verification process.● Create, maintain, and enter information into databases & other documents, using word processing, spreadsheet, database, or presentation software.● Coordinating with other regions team relating to documentation & forms.● Resolving internal and external queries in a timely and professional manner.● Lead and ensure effective implementation of KYC procedure to all potential and existing Clients.● Provide high level of communication and support to the Company’s partners and white labels.● Other duties assigned by the Team Leader.

Limassol, Cyprus

● Provide support and assistance to other departments, learning other areas of the operations to assist teams and expand knowledge.● Perform various translation and interpretation duties from English into Bahasa, including written texts, localization & internationalization.● Provide interpretation and transcription services as needed.● Translated text projects, including legal documents & company website.● Participate in all forms of marketing activities, including social media & content creation.● Provide information to the customer and place appropriate notes in system indicating exactly what action was taken or needs to be taken.● Perform functions such as data entry, data management and data retrieval.● Other duties assigned by the Team Leader.

Jakarta Utara, Jakarta, Indonesia

● Served as point of contact for customers on any Logistics related issues.● Provided support in the planning and tracking of the shipment of finished orders.● Responsible for keeping appropriate documentation and logs to support all planned finalized orders.● Responsible for providing accurate reports to track performance and enable decision making.● Actively participate in continuous improvement and problem-solving activities within the unit.● Set up the equipment for hardware installation and maintenance in office, store including new store opening & closing.● Implement new feature release by conducting trial and training sessions for the Operations team.● Responded in timely manner to service issues and requests.● Provided day-to-day support for business-related IT to end-users.● Performed on-site visits and remote to develop partner solutions and provided IT support services, troubleshooting, and system operation.

Tangerang, Banten, Indonesia

● Assisted an average of 30+ customers per day in finding or selecting items, and providing product recommendations.● Stock, replenish, and organized inventory with accuracy and efficiency, completing task 10% faster than average associates.● Maintained accurate and attractive merchandise displays, ensuring strategic placement of products in order to maximize purchases.● Provided outstanding customer service, receiving 0 Complaints.● Assisted team members when necessary in handling cash registers, organizing inventory room, labeling products, unloading merchandise, and cleaning up.

Tangerang, Banten, Indonesia

Jakarta Selatan, Jakarta, Indonesia

● Set up the equipment for hardware installation and maintenance in office, store including new store opening.● Implemented new feature release by conducting trial and training sessions for the Operations team.● Responded in timely manner to service issues and requests.● Provided day-to-day support for business-related IT to end-users.● Performed on-site visits and remote to develop partner solutions and provided IT support services, troubleshooting, and system operation.● Actively participate in continuous improvement and problem-solving activities within the unit.

Jakarta Selatan, Jakarta, Indonesia

Bachelor'S Degree, Accounting

High School Diploma, Social Sciences