Karla Valenzuela Email & Phone Number

• Technical Escalation Management: create and manage technical escalation tickets through our CRM tool, driving issue resolution for a wide range of hardware, software, electrical, and environmental issues.
• Address deployment challenges for customers, such as end-user connectivity problems, bug reports, and application errors. Collaborate with development team for effective issue resolution.
• Thorough Issue Identification: Gather technical information from customers, including PC details, OS specifications, software versions, and hardware configurations, to accurately pinpoint the root causes of issues.
• Escalation and Progress Tracking: escalate issues to development or quality teams via Jira, closely monitor progress, and maintain open lines of communication with customers and sales representatives.
• Ensure top-notch customer satisfaction by maintaining transparent communication throughout the support process. Keep customers informed about progress, estimated timeframes, and release schedules.
• Product Expertise: Provide expert support for noise-canceling headsets, speakerphones, Poly Lens Desktop application, and Lens Cloud support portal, catering to Top Tier customers' needs.

Ensenada, Baja California, México

• Daily and month reports regarding forecasting and outcomes for debt collectors from Nelson & Kennard firm via Excel.
• Document requests (statements, contracts) via email to clients in order to start demand process.
• Review of accounts through Collection partner.
• Deliver assistance to legal clerks in Sacramento CA via email related to accounts information and document location.

Licenciatura, International Relations And Affairs

Social And Political Studies