Kaveesh Perera Email & Phone Number

Colombo, Western Province, Sri Lanka

I am responsible for delivering Level 1 and Level 2 technical support, ensuring efficient issue resolution and high customer satisfaction. I specialize in overseeing deployment workflows, monitoring system performance, and troubleshooting technical problems to guarantee smooth operations. With expertise in Microsoft SQL, I manage database queries, maintenance, and optimization to ensure application stability and data integrity. I also work closely with cross-functional teams to refine support processes and enhance the overall user experience.

Bambalapitiya

During my tenure as an IT Assistant at Xstation, I honed my leadership skills and gained valuable experience in coordinating between upper and lower management. This role enabled me to contribute significantly to the implementation of new policies and procedures, leading to noticeable improvements in our services.Key Responsibilities:1) Leadership Development: Developed leadership skills through hands-on experience in guiding and supervising team members in IT support tasks.2)Coordination: Acted as a liaison between upper management and lower management, facilitating communication and ensuring alignment in objectives and strategies.3)Policy Implementation: Played a key role in implementing new policies and procedures aimed at enhancing the efficiency and effectiveness of our IT services.4)Service Improvement: Contributed to the identification of areas for improvement and the implementation of initiatives that led to enhanced service delivery and customer satisfaction.

Bachelor'S Degree, Information Technology, Reading

Diploma Of Education, English Language, Completed