Kavitha Selvaganapathy Email & Phone Number

Ontario, Canada

Ontario, Canada

• Addressed and responded to incoming/outgoing calls and correspondence.
• Handled inquiries and complaints from patients and visitors, escalating issues to supervisors or managers when necessary.
• Collaborating with other healthcare staff to ensure seamless coordination of patient services.
• Assisted with patients’ registration and admission processes.
• Processed paperwork, forms and documentation related to patient care.

Chennai, Tamil Nadu, India

• Provided technical support to customers and solved issues promptly via call/chat/email and tickets (Incidents, Service Requests, Tasks and CR).
• Proficiently performed installation and configuration of hardware and software solutions, while also proactively identifying and implementing resolution to users.
• Listen attentively to customer needs and concerns, probing for understanding and utilizing decision-support tools to resolve their issues.
• Accurate documentation of troubleshooting steps, resolutions, and user interactions is important for knowledge sharing and future reference.
• Maintain broad knowledge of client products, including smartphones, tablets, computers, and wearables, with a preference for iOS and or macOS technologies.
• Administered and managed access permissions, ensuring secure and efficient handling of user privileges.

Chennai, Tamil Nadu, India

• Handled calls and emails from end-users to provide proper solutions by creating tickets.
• Demonstrated proficiency in managing high-severity tickets, adeptly resolving critical issues with agility and precision. Monitored the status and progress toward resolution of assigned Incidents.
• Escalated necessary processes as per established escalation policies.
• Demonstrated expertise in platforms such as AWS, Azure, or Google Cloud, assisting with deployment, configuration, and optimization tasks.
• Proven proficiency in establishing and configuring Single Sign-On (SSO) solutions, including [specific SSO platform], aimed at optimizing user authentication workflows and improving user satisfaction.

Chennai, Tamil Nadu, India

• Provided exceptional support to end-users experiencing SSO and MFA-related challenges, maintaining high customer satisfaction levels and reducing downtime.
• Provided technical support and assistance for salesforce CRM, including troubleshooting user issues, resolving system errors, and optimizing platform functionality.
• Leveraged remote-control technologies to efficiently diagnose and troubleshoot technical problems, providing rapid solutions while minimizing disruptions to end-users.
• Collaborated with other IT teams, such as system administrators, developers, and network engineers, is often required to resolve complex issues and implement solutions.
• Demonstrated empathy and understanding towards users' frustrations and technical challenges helps build rapport and trust, leading to a more positive support experience.

Information Technology Project Management

Bachelor'S Degree, Bca