Kavitha . Email & Phone Number

United Arab Emirates

• Work as the first line of defense managing the client relationship from prospecting to onboarding to servicing and continued client engagement while ensuring adherence to internal control environment.
• Ensure seamless and smoother client onboarding in a timely manner with clear understanding of the Regulatory and internal guidelines around onboarding including KYC, Source of Wealth, AML risk, DFSA Client.
• Provide end-to-end servicing of financial and investment products such as Bonds, Funds, Equities, Forex, Structured Products, Complex derivatives, Swaps, Loans and Mortgages for UHNW clients with understanding of.
• Coordinate with Regulatory & AML teams, Credit Risk, Operations, Legal and Products team with focus towards timely servicing of client requests.
• Perform periodic reviews (Portfolio, AML reviews, Credit reviews) along with RM and updated key information within Bank’s systems.

United Arab Emirates

Dubai, United Arab Emirates

• Managed a team of 45 to 50 Relationship Managers and Client Service Managers of International banking Team – Team Africa/ Pakistan/NRI/ Qatar/Oman and SCB Employee banking Band 1 to 4 and Managed Abu Dhabi Branch.
• Supervising day to day client service operations for the entire team. [Book range e.g., USD 50 – USD 100 million HNW] clients.
• Give constant direction to team members to ensure that all customer inquiries are rightfully attended on time with client satisfaction.
• Serve as the middleman between Relationship Managers and customer service team members to ensure smooth communication and workflows within deadlines.
• Review onboarding HNW account opening documentation and SOW client profile.
• Monitored all Investment trade activities of the team.

Dubai, United Arab Emirates

• Manage the team of Dubai, Jebel Ali and Abu Dhabi client service managers (CSMs)
• Managed the Service of Royal family accounts of Abu Dhabi and acted as a key point of contact for all services.
• Developed management KPIs for monitoring performance and efficiency of the team.
• Act as point of escalation for clients with escalated concerns and needs.
• Full team management responsibilities including objective setting, performance reviews, trainings, and day-to-day duties.
• Developing unique service strategies to increase and improve client relationship.

Dubai, United Arab Emirates

• Support Relationship Managers in the provision of a fast, friendly and effective service to the Priority banking clients.
• Liaise with the Relationship Managers and internal operations to provide appropriate banking service and solutions to meet client’s needs.
• Maintaining sound client relations by ensuring that their concerns and complaints are addressed and resolved on time.
• Ensure KYC/AML Updates, proper zero error documentation.
• Ensure accuracy of account opening process and documentation.
• Verify all investment subscription / redemption documentation for accuracy and ensure following TAT,

Dubai, United Arab Emirates

• Handling iBanking Services & Solutions for all Banking segments – Private Banking/ Priority Banking/ SME/ Corporate, Branch Banking.
• Assist clients on various platforms offered by the bank, including but not limited to online and mobile banking.
• Reach out to client to understand their login issues and liaise with banks technical team to resolve problems on time.
• Respond to clients for all queries and service request received through iBanking Channel.
• Track all client service issues raised via online channel are directed to the respective segments head and complaints are logged in CEMS.
• Coordinate with wealth management team to ensure all Investment product queries are attended and generate iBanking Channel sales/referral report.

Dubai, United Arab Emirates

• Investigating, managing, and resolving all complaints received via phone banking related Accounts services / Credit Card and iBanking Services.
• Meet deadlines and manage expectations.

Dubai, United Arab Emirates

• July 2003 – Oct 2003 - Legal & Compliance Unit - Service Quality Assurance – Review account opening SOW docs and monitor fund transactions in the account.
• Oct 2001 - July 2003 - Personal Loan Department
• Jan 2000 – Sept 2001- Investment / Fixed Deposit Dept &Treasury Deals
• Nov 1999 – Dec 1999 - Item Processing Unit/Salary Transfer Department
• Feb 1999 -Nov 1999 - Clearing Department