Assist in maintaining the quality of network service to the business and its customers. Actively monitor and report network and performance capacity metrics, identify network saturation that would otherwise be undetected and impact service level objectives to the business. Present technical solutions, options and cost-benefits (tangible and intangible) to senior and executive management.Provide management with progress updates on performance and escalates issues requiring resolution.Liaise and negotiate with suppliers/vendors, customers and senior management.Work collaboratively with the internal teams to identify opportunities for growth, maximize shared benefits and meet customer needs.Develop and demonstrate knowledge of customer’s business to support proactive identification of solutions to meet their current/future needs and business goals.Ensure the operational procedures meet the Compliance and Audit requirement.Manage risk - Create risk templates and highlight risk to all respective IT Managers/Service Managers for over utilized network elements. Create treatment plans, work with the treatment owners and drive them to closure.Define upgrade life cycle to help identify gaps and reduce on time taken to upgrade the links. Also track the upgrade process (SOW and PO process).Coach and mentor the team to develop the technical capability and skills of the team to ensure performance objectives are achieved.

Network Capacity Project Delivery end to end process- Requirements gathering, Planning, Baseline , Test and Analyse and document the findings into the capacity report which is an acceptance criteria for all projects PT process.Undertake the tasks of application impact analysis & recommend changes in bandwidth and network devices to maintain appropriate application performance. Work with application developers to determine if any application changes can be made to improve application performance across networks.Perform network tuning to sustain the quality of network performance for end usersAnalyse Network Reports to identify over used / under used network resources and recommend necessary upgrades / downgrades.Stakeholder Management- Work closely with Project Managers and Solution architect to understand the project scope and assess network capacity requirements for projects for new application roll-out, infrastructure upgrades, file transfer, new sites, additional head counts etc.Key Highlights: I was accountable for managing high visibility projects such as Skype Global roll out, VDI roll out in AU Domestic branch sites, NPP Payments and Social Media roll out in Network Capacity space. Have been rewarded with " Take Charge and Excel" for the contribution for TSM Bangalore Lean initiative for Learning and Development.

In Wipro, I have worked for clients - British Telecom, Cable and Wireless, Pitney Bowes and ANZ.

Provide on-going monitoring and reporting of consumable network resources (e.g., bandwidth; CPU and memory utilization,)and define & provide Capacity/performance metrics to network operations team, network engineering teams to be proactive in identifying operational and network design issues using CA- ehealth, NetQOS, and Compuware Network Vantage.Manage, Administer the Capacity planning tools viz CA-Ehealth, Compuware Network Vantage and Application Vantage.Assist in the integration of new network tools, maintain the latest product levels and explore new functionality that can assist in monitoring network and end-user performance and capacity services.Review the upgrade recommendations provided by the Service Provider and propose for the link upgrades.Manage projects for Network Capacity and undertake the tasks of application impact analysis & recommend changes in bandwidth and network devices to maintain appropriate application performance. Work with application developers to determine if any application changes can be made to improve application performance across networks.Develop and maintain effective working relationship with the customer to establish and define expectations for project deliverable or business activity.

Administration of Customer Enterprise LAN/WAN Networks and monitoring tools.Responsible for carrying out network level changes as per the requirement which includes devices related to routing, switching, security, loadbalancers and DNS Infoblox.Incident Management: Working on L1 Incidents related to Network till closure. Monitoring of ISP managed WAN routers/links and in case of outages log a case with ISP and work along till resolution. Availability Management and Event monitoring.Reporting: Provide weekly monitoring and WAN bandwidth usage reports to maintain or upgrade WAN capacity.

Work in Telecom NOC environment on SDH and PDH, managing transmission networks.Monitor systems / service performance and provide L1 support to diagnose problems through analysis and rectify where possible. Interpret system data/reports to determine root cause of the incidents and escalate to L2 support where required, Collaborate with internal teams to resolve customer affecting issues. Responsible to work on admin tasks- Migration of circuits from NMS tools to Cramer, circuit modelling, provisioning and configuration of circuits over SDH / PDH / DWDM Networks, against customer contracts within target-timelines.

Raise Change requests and notify BT customers regarding the planned works carried out on their networks and ensure all activities SLA is met. Also worked as team leader in this team, assigning task, ensure optimum utilization in the team, handle escalations whenever required, prepare monthly dashboards and present to the Senior Managers. From the process perspective, assist in the regular updating of SOPs and adhere to ITIL standards.Hey Highlights: "Feather in my Cap" award for the support during sudden spike of volume.